Customer Success Manager

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The atmosphere at Beeple is relaxed. You'll join an enthusiastic team that breathes innovation and is fully dedicated to aiding the digitalization of our clients. Working at Beeple means being part of a team that values flexibility and freedom. Our team is young, devoted, and extremely ambitious, composed of talents focused on creating customer value and celebrating their successes as if they were our own – all while having a lot of fun. Our internal processes are flexible, providing ample opportunities to bring your vision and personal ideas. We are looking for a new colleague to strengthen our team of Customer Success Managers.

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What will you do?

As a Customer Success Manager, you are the first point of contact for customers throughout their entire lifecycle (onboarding, impact, growth, contract renewals, etc.). Your responsibilities include:

• Helping new customers onboard the tool so they can quickly experience the added value of Beeple. You will train them on how to use our tool to best fit their needs. You assist them in configuring the tool to maximize its value.
• Once they are up and running, you check in regularly to see how things are going.
• Creating manuals or videos and providing tips & tricks for using our planning software.
• General customer support: answering questions or resolving issues based on your knowledge of the tool.
• Informing customers about new Beeple features and modules, while also looking for upsell opportunities during one-on-one sessions, evaluations, or (live) webinars.
• Thinking along with the customer to enhance the impact of using Beeple. How can Beeple be used more effectively to simplify processes or increase efficiency?

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Is it a match?

As part of the Customer Success team, we ensure our customers get the most out of Beeple. This allows users to save time and focus on growing their business. It starts with helping new customers onboard. A good onboarding is the key to a success story. Additionally, we keep in touch, identify opportunities, gather feedback, and follow up on it.

Important traits for a Customer Success employee include empathy, good listening skills, proactivity, and being structured.

Furthermore, you are proficient in Dutch, Fench and English. Other languages like Spanish are a big plus!

• You take proactive ownership of your projects and are very hands-on, thinking creatively and solving problems.
• You have a customer-oriented mindset and a healthy dose of flexibility.
• You don't need to know how to code, but technology and software shouldn't scare you. You understand the big picture and find it interesting!
• You have several years of experience in a similar role as a Customer Success Manager, Account Manager, or Project Manager.

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What can you expect from us?

You will receive a lot of flexibility in return: you set your own schedule and choose how often you work remotely. This could also be from one of the many Spaces offices. You will join a warm, fast-growing team with regular teambuilding activities and workshops. There is plenty of freedom and ownership over your own projects.

A suitable salary based on age and experience.

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About Beeple

Beeple is a SaaS scale-up founded in 2016 to make the planning of flexible staff real-time, efficient, and human-centered. Since then, Beeple has been active worldwide and is available in multiple languages, including English, Dutch, Spanish, German, Traditional Chinese, and Arabic. We are still looking to grow faster than ever with global ambitions. Beeple is part of Visma.

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How to apply?

• Send an email to jobs@beeple.eu with your resume attached.
• Optionally, include a motivation letter explaining why you're interested in joining Beeple.
• Await our response! We'll review your application and get back to you as soon as possible.

and we'll open a new email for you.