Service Delivery Manager Dimension Data vacatures

YOUR ROLE

Shape the Future of Work. Drive Strategic Change. Lead with Impact.

As a Workforce & Organization Senior Manager driving Strategic & Tech-driven Change Management, you will act across four key dimensions:

Delivery Lead for Strategic Transformation Missions

• Lead end-to-end change for complex, multi-country programs from strategy to execution across sectors such as financial services, energy, telecom, manufacturing, and the public sector.
• Design and oversee Change Strategies including stakeholder engagement, communication, and training plans for large-scale transformations.
• Lead implementation plans, assess risks, and ensure seamless integration of AI, automation, and digital tools into organizational models.
• Build internal change capabilities through executive coaching and leadership alignment.

Business Driver

• Act as Offering Lead, shaping and evolving our portfolio around Strategic & Tech-driven Change Management.
• Drive business development: lead proposals, craft winning pitches, and secure strategic deals.
• Build and leverage an internal network across other Capgemini Business Lines to deliver integrated solutions.
• Monitor delivery versus commercial obligations, mitigate risk, and support negotiations.

Talent Magnet & Inspiring Leader

• Coach and mentor teams on missions, fostering career growth and capability development.
• Upskill consultants on digital and AI-driven change approaches (including adoption aspects).
• Animate communities within Workforce & Organization, creating a culture of collaboration and innovation.
• Lead by example, acting as a trusted leader for internal stakeholders within Capgemini Invent and beyond

Key Opinion Leader

• Represent Capgemini Invent as a thought leader: speak at conferences, publish Points of View, and contribute articles.
• Champion AI literacy and New Ways of Working, embedding ethical and human-centric principles.
• Engage actively in market forums and social platforms to build external credibility

YOUR PROFILE

• Over 10 years of consulting experience with strong personal and professional skills. Currently at a leading consulting firm or industry role, skilled in navigating matrixed organizations and securing colleague support to deliver solutions.
• Strategic and entrepreneurial, with a transformational mindset.
• Commercially savvy, with experience in business development and deal structuring.
• Passionate about emerging technologies and their impact on people and organizations.
• Recognized for your credibility and external presence in the market.
• Fluent in English and a very good level of Dutch are mandatory. French will be a plus.

Besides these elements, you can demonstrate the following key attributes:

• PROSCI Change Practitioner certification (ADKAR framework) or equivalent is a strong asset.
• Proven exposure and experience in other Workforce & Organization topics such as Workforce Transformation and Organizational Design.
• Familiarity with change frameworks (Kotter, PROSCI) and technology-enabled adoption (Workday, SAP, AI-driven tools)

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Flexibility & Autonomy: Work from clients-sites, from home, from Capgemini office or even sometimes from abroad to work the way that works for you.
• Learning & Development: Accelerate your career with global and local training program such as the Consulting Skill Workshop (CWS) and InventX, designed to strengthen your consulting, technical, and leadership skills from day one.
• Supportive Community: Grow in a culture that prioritizes support with buddy programs, mentoring, and active internal communities that help you learn, connect, and build your network.
• Diverse Exposure: Work across a variety of industries, clients, and geographies, giving you broad experience and helping you discover what areas of consulting you enjoy the most.

At Capgemini Invent, we blend a start-up mindset with the strengths of a leading European-based global consultancy.

With nearly limitless opportunities and direct access to leadership and key decision-makers, you can take charge of your own professional journey.

All of this takes place within a dynamic, enjoyable, and collaborative team environment.

The Workforce & Organization team is at the heart of the transformational consultancy services Capgemini Invent delivers for our clients. We act as Capgemini Invent's program and change management center of excellence, focused on the design and delivery of business transformations.

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