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DiscoverEU Travel & Registration Assistant
MCI Group
·
3.6
Brussel
Stage, Voltijds
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Job Description
Posting Start Date: 10/11/2025
Brand: MCI
Country/Region: Belgium
Work Location: Brussels
Workplace Type: On site
Contract type: Intern
Job Function: Project Management
Information at a Glance
We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise:

  • Live & virtual events,
  • Strategic & digital communications,
  • Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 62 offices in 34 countries.

Are you studying tourism, travel management, or customer service and looking for hands-on experience in a dynamic, international environment?

Join the DiscoverEU team at MCI Benelux as a Travel & Registration Assistant and help coordinate a flagship European programme that supports young people in exploring Europe primarily by train. This internship offers a unique opportunity to apply your knowledge to real-world travel logistics, customer support, and event operations.

✈️ What will you be doing?

Travel Coordination & Participant Support
Respond to participant enquiries by email and chat, following internal response standards.
Assist with booking-related processes, verifying travel documents, and tracking expenses.
Support special travel cases (e.g. lost tickets, rebooking, accessibility needs).
Escalate complex cases to team members and support follow-up.
Keep records updated and support smooth communication flows with participants.

Administrative & Tool Support
Learn to use professional tools for registration, helpdesk and participant databases.
Upload and maintain participant information in line with GDPR and internal procedures.
Assist in day-to-day administrative coordination tasks.
Promote sustainable practices in line with our Eco-Management (EMAS) commitments.

Who are we looking for?

You are currently enrolled in a tourism, travel agent, hospitality, or customer service programme, and can provide a convention de stage / internship agreement from your school.
You are legally eligible to do an internship in Belgium (e.g. via Erasmus+ or Belgian-based education).

You are confident in English (written and spoken), and fluent in at least one other EU language (e.g. French, German, Dutch, Spanish, Italian, Polish, or Turkish).
You enjoy helping others and bring a positive, solutions-oriented attitude.
You are detail-oriented, organised, and ready to learn.

Practical details

Location: Brussels, Belgium (hybrid working possible)
Duration: Minimum 3 months, preferably 4–6 months
Time commitment: Full-time, 5 days a week

Compensation: In Belgium, internships linked to formal education programmes are often unpaid, depending on the school’s regulations. If compensation is possible within the school’s framework, it will be discussed during the interview.

Why choose MCI?

MCI Benelux is part of a global group shaping the future of events and participant engagement. You will:
  • Work on a real-life EU project impacting thousands of young travellers
  • Gain experience in travel operations, customer care, and project delivery
  • Develop your communication and IT skills in a multilingual, multicultural team
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!
DiscoverEU Travel & Registration Assistant
Posting Start Date: 10/11/2025
Brand: MCI
Country/Region: Belgium
Work Location: Brussels
Workplace Type: On site
Contract type: Intern
Job Function: Project Management
We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise:

  • Live & virtual events,
  • Strategic & digital communications,
  • Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 62 offices in 34 countries.

Are you studying tourism, travel management, or customer service and looking for hands-on experience in a dynamic, international environment?

Join the DiscoverEU team at MCI Benelux as a Travel & Registration Assistant and help coordinate a flagship European programme that supports young people in exploring Europe primarily by train. This internship offers a unique opportunity to apply your knowledge to real-world travel logistics, customer support, and event operations.

✈️ What will you be doing?

Travel Coordination & Participant Support
Respond to participant enquiries by email and chat, following internal response standards.
Assist with booking-related processes, verifying travel documents, and tracking expenses.
Support special travel cases (e.g. lost tickets, rebooking, accessibility needs).
Escalate complex cases to team members and support follow-up.
Keep records updated and support smooth communication flows with participants.

Administrative & Tool Support
Learn to use professional tools for registration, helpdesk and participant databases.
Upload and maintain participant information in line with GDPR and internal procedures.
Assist in day-to-day administrative coordination tasks.
Promote sustainable practices in line with our Eco-Management (EMAS) commitments.

Who are we looking for?

You are currently enrolled in a tourism, travel agent, hospitality, or customer service programme, and can provide a convention de stage / internship agreement from your school.
You are legally eligible to do an internship in Belgium (e.g. via Erasmus+ or Belgian-based education).

You are confident in English (written and spoken), and fluent in at least one other EU language (e.g. French, German, Dutch, Spanish, Italian, Polish, or Turkish).
You enjoy helping others and bring a positive, solutions-oriented attitude.
You are detail-oriented, organised, and ready to learn.

Practical details

Location: Brussels, Belgium (hybrid working possible)
Duration: Minimum 3 months, preferably 4–6 months
Time commitment: Full-time, 5 days a week

Compensation: In Belgium, internships linked to formal education programmes are often unpaid, depending on the school’s regulations. If compensation is possible within the school’s framework, it will be discussed during the interview.

Why choose MCI?

MCI Benelux is part of a global group shaping the future of events and participant engagement. You will:
  • Work on a real-life EU project impacting thousands of young travellers
  • Gain experience in travel operations, customer care, and project delivery
  • Develop your communication and IT skills in a multilingual, multicultural team
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!
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