Micromanagement, low morale, very low wages, everything is critical ,shift work, staff employed who have no experience of management or insurance but have 'learned' the job in 6 months that it has taken long term loyal employees years to learn. Ridiculously long scripting that is changed frequently means something one week and nothing the next, but you are judged on your ability to read this word for word or you are in trouble. Inquisitions fear culture and redundancies. Management heavy. Supervisors give different answers to referrals as they are inexperienced but believe the hype, high turnover of staff mostly young people on low wages. A lot is expected of you for the money they pay and the management believe they are doing things well but really no one is happy. Always recruiting staff as they simply do not stay. Awful job.
Management have no idea