Allianz
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Allianz Employee Reviews for Claims Processor

Job Title
Claims Processor17 reviews
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Found 17 reviews matching the search
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4,0
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good place to work however management expect staff to be like robots, increasing workload while expecting better results

business has taken on staff but not inline with the extra amount of work




limited parking at a place with limited transport links
Pros
good environment from team leaders down
Cons
out of town location, favorotism
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5,0
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A great place to work with a very modern culture. Allianz benefits from its international backing with a large amount of inter-departmental cross over including between different countries. Opportunities to work abroad plus a very competitive remuneration and additional benefits package
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5,0
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Great company to work for. Friendly yet professional management and staff. Good training and training always on hand if needed.
Great work life balance and great morale in the office.
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1,0
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The expectation of Claim Handlers to manage calls and your own portfolio of claims is stupidly unrealistic. When applying you're told over the phone by the recruitment team that you will be handling your own portfolio of claims but they fail to tell you that in reality you're priority will be answering incoming calls, until you're invited for an interview. Managing both is impossible due to the volume of calls, and management (senior managers and team leaders) are blind to this. The pay is a grave injustice when compared to the amount of work management expect from you. Unless you're desperate for a job, my advice would be to look elsewhere, this job will negatively impact you psychologically aswell as your social life.

From day to day you'll start by logging into your phone (be aware, if you're a few minutes late, this will be noted even though you're highly likely to stay after your shift ends if you're stuck on a call. This can range anywhere from 15-45+ minutes. Management have an evasive attitude to this) from the get go you're expected to prioritise any calls waiting. At the same time you're expected to look at "New claims" that have been assigned to you from the day before and other work items in your portfolio. How you manage calls and workload at the same time? I don't know. If you're unable to do this you're made to feel incompetent in your role. Their expectations are physically impossible. Also, over the course of the day your breaks, lunches etc are monitored by codes on the phone you log into. There comes a point that you're afraid to leave your seat to go
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Pros
Nothing
Cons
Everything
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2,0
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If you are looking to work in claims - prepare yourself, this is not best practice in the way Allianz manage their workload.

You will be plugged into a phone all day, every day and the calls are relentless. You may have just taken a complex claim which requires some time to work. You will not be given any time to work it. You are dealing with people's cars - their pride and joy. You wish you could help them. Before you have finished dealing with that claim you will be expected to take another call, then another, then another, your case load of claims build up very quickly and you end up with a series of poorly handled claims, as you have not been given time to properly work on them. To make matters worse, you are given at least 5-10 new claims a day to work inbetween calls. The only problem is it is quite rare there is time in between calls and when there is, it is normally less than 60 seconds. If you are lucky enough to get some time it is probably best spent going back to the claim call you took earlier to finish it of, not start working another claim. Claims are not properly addressed until the customer quite rightly complains about delays or actions not being taken to progress them. A lot of the calls you take are not even for the department you work in, and at times you will feel like a switchboard. I have seen top level management truly embarrass themselves by running across the call centre floor begging and shouting at you to take calls but you and everyone else is already on a call so that's too bad. Cringe.


Eventually unless you are very thick skinned you will
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Pros
No weekend work, never work past 6pm. free coffee, decent pay
Cons
Recipe for crippling anxiety, just a bum on a seat.
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5,0
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I have worked at my employment for 5 years, I started this company when I was 18 and have gained numerous skills over the years.

My review is the same as my previous with Allianz.
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2,0
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I did enjoy working for the company. However the last year and half the work place was very insecure. They have made a lot of changes and continued to change everything making us feel like we would lose our jobs which did happened. We are all made redundant.
Pros
training and courses provided
Cons
30min lunch
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4,0
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I enjoyed working with people and solving their problems. I like jobs that stimulate me and challenge me and this was an environment where every day was a new day, you will see new cases on a daily basis
Pros
good team work
Cons
salary not proportionate to the work
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2,0
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Working in SFR really broadened my knowledge as i use internet every single day. I learnt how to diagnose internet problems at my place without depending on others. Also, i learnt more about internet connections and how it functions.
Pros
Broadening knowledge
Cons
Night shifts
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1,0
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worked here for two years.

- you can progress but it's always a side step no pay rise,

- 30 mins lunch - not enough time to eat always rushing to push food down

- your expected to jump on to next call regardless wether you've finished what you doing or not and when you jump on a second call you can be asked to jump on the third then your left with all these claims where you've either forgotten where you were at or lost the claim number or a lot of back log to work

- Management don't care about your well being

- it's not about quality its all about stats however when quality review comes then suddenly tables change around and it's all about quality gain, stats out the window

- Feels as if your bullied at times, bullied to taking more calls even if you don't feel comfortable because you know you want to provide the best service possible and do what you promised the last customer on the phone before making new promises to another customer

- Managers shout across the floor 'take a call take a call'

- A lot of people off sick due to stress

- Very stressful job would not recommend to anyone

- It just takes a little to make the place a good place to work and just a little to make it the worst

- Every day I get up for work and regret my decision

- Wish I had never accepted this job as I had feedback from some one prior to accepting the role was told they never liked it now I understand why

- One colleague who is middle aged in his late 30's was crying one day and when I overheard what it was about. It was about work pressure, stress and managers wanting more and more
Pros
Nothing really honestly
Cons
Most stressful, pressured
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5,0
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Thoroughly enjoyed working for the company. Fantastic pay and create office environment. Enthusiastic and fun managers who helped to motivate and support employee's working for them.
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4,0
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Excellent training and continued support on the floor.
Very fast past and pressured call taking.

The best head of department manager I have ever had
Pros
Training and support
Cons
I travel 1.5 each way to work
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5,0
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After working at Allianz it has proven it was a brilliant place to work. Always putting the employees at the fore front of everything that the business aimed to do and what the company stood for.
Many great friends were made while working at Allianz. With each day being different but colleagues always there to offer help and support to each other if necessary.
Pros
Free Fruit, Cheaper deals
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5,0
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Good atmosphere and great colleagues.

Enjoyable staff nights out.


Quite repetitive work and very formulaic


Tough targets and disciplinary meetings if they're not met
Pros
Staff parties regularly
Cons
Overly expectant of overtime on weekends
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5,0
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Fast paced, demanding yet I feel I have developed my working efficiency whilst maintaining excellent customer service.
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4,0
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A fast paced, every changing office.
Claims handlers are trusted to make their own decision and respected for this, without having to follow process maps. Thinking outside of the box is supported greatly.
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4,0
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My typical day starts at 8am, normal working hours 9 to 5, log on to the systems, start working through oldest claims, reveiwing, sending letters, e-mails, faxes. making phone calls to discuss the liability, damage both with the Policyholders, Brokers, Other parties insurance companies, everyone that is connected to the claim in order to settle the claim as quickly as possible to keep costs down. There may be meetings to attend, or just another work that as a handle would be requested by management. I've leant to manage my own work and make sure none is taken over into the next day, to negociate settlements, to put across justifed reasons why liability would not be accepted. To listern and to communicate information. I felt sometimes that the management could be better, it would sometimes feel that we had not been provided correct information to be able to do our jobs. My co-workers are nice people, good to have a laugh with, willingm to help, each other out.
The hardest part of the job is balancing the calls coming in and maintaining the work allocated. For me the most enjoyabkle part of the job would be getting the claims settled, discussing the circumstances, pointing out why it would be disputed and coming to either a split agreement or confirming that our policyholder is not at fault
Pros
free drinks
Cons
we now have to make time up for hospital appointments, they are changing our shift pattern to include saturdays for no extra money
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