It's a job, nothing else above that
Sales Agent/Customer Service (voormalige medewerker) – Lake Mary, FL – 19 maart 2018
Alorica is a third party call center. They are partnered with other well known companies and run a department of theirs, usually inbound customer service.
Here's the good news: If you need a job to pay the bills, Alorica is always hiring. Has very low standards with their hiring process, so as long as you can pass a drug test and have some common sense, you have a job.
Here's the bad news: That low standard thing, it feels as though you are back in high school, a lot of rude and unprofessional people that work there. The pay you make is capped, only earn up to a certain amount, depending on the program. Management is very passive-aggressive, known to cut commission if you went off script in the slightest on one of your calls. Company has lost many clients since beginning of 2017 due to Alorica's unreliability.
Overall, I'm not recommending nor disapproving anyone from working at Alorica. That's your choice, I'm simply giving my opinion from my experience. If you need a job, go for it. If you're looking for a career, this may not be it.