Reviews voor Agent bij Alorica

255 reviews gevonden voor deze zoekopdracht Bekijk alle 10.707 reviews
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The company in Terre Haute in closing down
Agent, taking (huidige medewerker) –  Terre Haute, IN7 december 2018
It was not a bad company to work for but in my area they are closing down the company. Taking calls and resolving billing, phone issue of the customer/
Minpunten
closing down
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just a paycheck job
Agent (voormalige medewerker) –  Tucson, AZ14 november 2018
little opportunity for advancement . constantly changing expectations. poor management and team leaders

3 different contract customers in the time I was there.
Pluspunten
none
Minpunten
none
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Productive
Agent Representative (huidige medewerker) –  McKeesport, PA2 november 2018
Answering calls , having call center experience, helping Lyft Drivers , assisting other agents that I work with on the production floor. And also being the best i can for Alorica
Pluspunten
Helping clients
Minpunten
Short lunches
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Keep looking!
Universal Agent (voormalige medewerker) –  Universal City, TX1 november 2018
They will hire anybody who can talk; no standards; very low pay, minimal benefits. Managers are poorly trained or prepared for the position. Horrible job!
Pluspunten
you are paid for the hours worked; a lawsuit saw to that
Minpunten
too many to list
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Just stay focused
AMERICAN HOME SHIELD AGENT (voormalige medewerker) –  Beaumont, TX16 oktober 2018
I worked here over the summer and for the most part as long as you come in do your job and get out you will be just fine, but as with anything drama is sure to follow. overall a good place just needed better management.
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Worst trainning ever and lies about bounes
Sells Agent (huidige medewerker) –  San Antonio, TX16 oktober 2018
Lies to there customers and also yelling from managers who are annoying and rude and are very rude to people however if you were to tgey would say negative most annoying and gives out pizes my buttt...
Pluspunten
Easy
Minpunten
False pay
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muy relajado
Agent (voormalige medewerker) –  Guadalajara, Jal.7 oktober 2018
todo el dia sentado recibiendo llamadas y solucionandoles los problemas a los clientes
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Productive, managers could be better
Billing agent (voormalige medewerker) –  Pensacola, FL 325054 oktober 2018
Typical day at work is okay, times goes by, and calls flow in very frequent. Managers were not the best, can improve how they handle things. Hardest part of the job was some of the calls, and the managers. Most enjoyable was the lunch. Staff always prepared good food for the workers.
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Fun environment
phone agent (voormalige medewerker) –  Longwood, FL1 oktober 2018
Working at Alorica was fun and always a very friebdly competitive environment. Management always found unique wasys to motivate the teamd be it with ice cream parties or games during a shift.As long as you workrd your 40hrs, they didn't mind if you worked 4 10 hour days in order to have 3 days off.
Pluspunten
excellent scheduling
Minpunten
long hours
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Agent
Agent (voormalige medewerker) –  Rocky Mount, NC29 september 2018
I would go to work and provide the best customer service possible. I would take medical orders for my clients so they could receive medicine as prescribed by their doctors.
Pluspunten
Hours
Minpunten
Working Enviornment to a degree
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Do not work here
Ecr/IMPL agent (voormalige medewerker) –  Greenville, SC27 september 2018
This place is awful and will tear up anyone's mental health avoid at all costs. It's nickname is alorica high because of how immaturely and unprofessionally the place is run.
Pluspunten
food truck
Minpunten
people
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Fast paced call center
Credit Agent (voormalige medewerker) –  Sherman, TX22 september 2018
Daily taking incoming calls from customers, sometimes angry, we took payments, set up payment arrangements, and dealt with problems as they arose. My immediate supervisor was great, but upper management was not as communicative as they could have been. too many changes in the procedures were not communicated in a timely manner consistently.
Pluspunten
Fun work environment, good support among coworkers
Minpunten
poor communications from upper management to work force resulting in frustration & errors.
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its a quiet work place
Agent (voormalige medewerker) –  Miami Lakes, FL17 september 2018
its was very friendly area my favorite part was breaks of course cause u had paid breaks management was lovely and fair i learned how to read forms and how to do support chat live and how to use my soft skills while talking on the phone
Pluspunten
paid breaks
Minpunten
short breaks
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Never again
Billing agent (voormalige medewerker) –  Pensacola, FL10 september 2018
Horrible place to work, overzealous with control and as a result, the turnover rate is extremely high for this company. It has gotten so bad they rehire people that they have fired months before.
Many of the managers have no experience in business management.
Sitting 8 hours a day with a 10-minute break twice a day. Many departments average only half an hour for lunch time and as a result of the lack of movement physically its very easy to get sick. there is no true culture at Alorica.
Pluspunten
None
Minpunten
too short needs to revised the break system
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Horrible Moral
agent (huidige medewerker) –  Mesa, AZ3 september 2018
It starts out great, but the overall moral of this company is horrible. Attrition is bad. And for the years I have worked here, my paycheck and commissions are constantly late or messed up.
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changes
CRG agent (voormalige medewerker) –  City of Sunrise, FL1 september 2018
the changes in the company is crazy make sure you are up for change because that is the worst part about the company the constant change from being DTV to DTV
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no
Agent for comcast (voormalige medewerker) –  Huntsville, AL13 augustus 2018
I do not have anything to say about this company all i know is i will never work for a company like this ever in my life no advancement and the crazy hours
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Captioning Agent position is a joke
Captioning Agent -Clear Captions (huidige medewerker) –  Tucson, AZ9 augustus 2018
If you are smart, hard working, responsible this company doesn’t want you. They run off anyone who is good and prefer people with face tattoos and nose rings, ex-cons or anyone with limited employment options.

The “metrics” they use to measure your performance are totally rigged. I routinely average calls at 99% but graded calls are always failing. Company perks are sad affairs, like stale donuts they freeze from week to week instead of fresh bakery donuts. Or the crappiest brand of pizzas.

They want you to give your best, but the company doesn’t feel that door swings both ways.
Pluspunten
Nice coworkers
Minpunten
Low pay, old computers, cheap management
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It's okay
Remote Agent (voormalige medewerker) –  Magna, UT6 augustus 2018
Alorica isn't bad just very stressful when your required to work more and the fact that they pay under average for tech support go to any other company to get a better wage because 12.50 sounds nice until you find out that 50 other companies are paying 15 an hour for the same type of job
Pluspunten
Great people
Minpunten
No advancement mandatory overtime
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Fast Paced Work Environment
Agent (voormalige medewerker) –  Texarkana, AR5 augustus 2018
At Alorica the work environment was very fast paced, it was important to talk to customers to see what they enjoyed about their TV service. While, listening and learning what the customer enjoys watching you are then able to assist them with the best premium movie package that best fits their needs. It was a challenge to make the mos sales for that day and help out customers at the same time.
Pluspunten
Prizes where won daily.
Minpunten
There was nothing wrong with Alorica.
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3,1
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3,0Werk-Privé Balans
2,8Compensatie/Arbeidsvoorwaarden
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