Stressful, not enough training.
Call Center Representative/Customer Service (voormalige medewerker) – El Paso, TX – 12 oktober 2018
During the month I worked here I never got to meet my supervisor/manager, because when I left training he left for vacation. My department was and still is understaffed out 150 seats only 40-50 were occupied on the weekdays and 15-25 on the weekends. During the weekday costumers were on queue for about 40-60 minutes before they got to speak to somebody. Training didn’t prepare you for the regular calls they only prepared you for very specific calls, superiors aren’t helpful enough for the new employees. I received more useful information from a colleague than from training. In my department (Reconnects/Winbacks) you are supposed to extend calls as long as posible, one of my trainers strongly recommended us to make the customer forget the reason for their call and make them talk about their personal life. (Ex.. So what does your family like to do for fun.) So you could use the information they give you about their personal life to try to make them come back to your service provider. The systems are flawed they crashed a few times when I was on a call, Some equipment is not in working condition (some phone lines were missing, some computers didn’t work properly and not sync to the phones properly.) Only friendly people I met here were 5 colleagues, my trainer, and the security guard.
Nice smoking area, Restrooms are very clean, Good security.
Superiors not helpful, Unclean cafeteria, Can’t use cash for meals, Not enough space in break area.