Productive and fun with an emphasis on customer service
Bookseller (voormalige medewerker) – Austin, TX – 27 juni 2018
Working at Barnes & Nobles was honestly one of the best decisions I've ever made. My coworkers and managers were extremely friendly and helpful. There is a lot to do in the store to maintain it, but all responsibilities are shared evenly and we are encouraged to cooperate and work together to tackle problems. Managers often listened to requests, such as wanting to work on the floor instead of the registers, and tried to assign workers to places they seemed to do the best in. There is a heavy emphasis on customer service at Barnes & Noble, which is a really nice feeling. Instead of being more focused on the product, which many retail places fall prey to, Barnes & Noble insists that the customers come first. It was more important to greet and help customers than anything else. The managers even had a "place the book in their hand" policy, which essentially meant that if a customer approaches you, you don't leave them alone until you've helped them to the best of the store's collective ability. Pretty much everything about working here was wonderful, from the people to the workplace itself. The most challenging things to deal with are Fridays, Saturdays, and holidays. Fridays and Saturdays are always very busy, which means there's little time to complete any tasks that need to be done. Holidays are always even busier, but the store usually schedules extra employees to compensate, so it's never too much to handle.
Discounts on everything, friendly enviornment