The company is disorganized. The way it is set up everyone works independently of each other and the customers get conflicting information constantly. Nothing is ever done about it and nothing changes.
Sales are difficult, often the company instructs the sales but does not back up the information they have the employees provide the customer. A home may show service is available, if the cable to the home is a certain distance away, Comcast will not provide service. In this case the agent loses that sale on his quota, has to explain to the customer that the info we worked with was not accurate, and cause us to look untrained and unprofessional to our customers.
The base pay is low by almost any standards. The quota constantly rises while there is often no equipment in the store. Again, the customer calls in and is assured the equipment is available at the store, they get to the store and we have to tell them, and convince them the equipment really is not there, and they were misinformed by "us".