If you have little education and no desire to excel then Comcast is great
Communications Technician III (huidige medewerker) – Peachtree City, GA – 8 november 2017
Comcast does have amazing benefits such as 401k, health, dental, discount services if you live in a Comcast area. However, Comcast techs are paid below industry average, The work itself is not difficult and although most customers are aggravated upon tech arrival the interaction with the customers is not too bad either. Comcast installation and service techs are blamed for all that happens be it customer service on the phone has completely lied to the customer or the tech is not on time, usually due to poor routing by the Comcast routing and dispatch centers or over loaded time frames. The customer service reps have such a high turn over they are very rarely knowledgeable or educated in the field to be of any assistance and so relate false information to the customers. Everything is metric based so there is accountability for everything which would be good except the techs know how to circumvent this process. There is a survey for all that is done which is rigged so the share holders only receive good reports which entails in the mega bonuses for the CEO's. For the most part managers and supervisors are good but are struggling through their day just like every service tech that do not actually care about customer service as long as the numbers look good. Comcast is a very liberal and diverse company.
great 401k and insurance
poor pay, and what is expected from techs