Reviews voor Customer Service Representative bij Comcast

1.284 reviews gevonden voor deze zoekopdracht Bekijk alle 11.793 reviews
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great place
Customer Service Representative (voormalige medewerker) –  Beaverton, OR16 augustus 2018
This is a great place to work if you are looking for career opportunity. They are nice and willing to give a hand to anyone that needs help to a certain extent
Pluspunten
everything
Minpunten
NA
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Call Center Billing
Customer Service Professional (huidige medewerker) –  Key Largo, FL16 augustus 2018
Work from home taking calls for billing center. Able to run several programs at once. Ability to deescalate angry customers. Answered questions took payments and offered solutions to customer concerns.
Pluspunten
Build your own schedule
Minpunten
Not enough interation with people
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the hardest part of the job
Payment Services Representative (huidige medewerker) –  Salt Lake City, UT15 augustus 2018
Trying to provide customer service while trying to collect money. Not real true advancement. Looking elsewhere to obtain better opportunity and benefits
Pluspunten
Great benefits
Minpunten
No true advancement
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Comcast
Customer Service Representative (voormalige medewerker) –  Orlando, FL14 augustus 2018
I really enjoyed my co-workers, the managers made the enviorment fun and tried to keep the customer services reps hype and updated on all changes made within the company.
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Decent work place would not recommend if you have/need a flexible schedule
Customer Service Representative (huidige medewerker) –  Knoxville, TN14 augustus 2018
Decent work place would not recommend if you have/need a flexible schedule. Overall experience was great but the company refused to work with my schedule of wanting a part-time shift
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Great Benefits
Customer Service Representative (huidige medewerker) –  Minnetonka, MN14 augustus 2018
My day to day is to satisfy the customer with a great customer experience, lower their bill if possible, and provide the most adequate information to better there self service.
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Customer service
Customer Service Representative (voormalige medewerker) –  York, PA14 augustus 2018
On a typical day at work at Comcast, the management and supervisors were told to impress the importance of satisfying the customer's needs. However, they rarely provided the tools to do so. They preach a good sermon, but they don't walk the walk.
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high stress
CUSTOMER SERVICE/Retention CAE/Technical (voormalige medewerker) –  Colorado Springs, CO 8091913 augustus 2018
if you don't have tough skin thighs job is hot for you, if you're not a prime person this job is not for you and if your not fluent in sales you will not succeed.
Pluspunten
money
Minpunten
management, scorecards, mandatory selling
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good benefits
Customer Service/Sales Associate (voormalige medewerker) –  Union City, CA13 augustus 2018
company provides good benefits, paid time off and sick time, schedules depend on each department.
management is fun to work with and very reliable, if you enjoy working helping people this is the place to be
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Great place to work
Sales Consultant/Customer Service (voormalige medewerker) –  Rochester Hills, MI11 augustus 2018
Comcast was a very great company to work for. They provided excellent training and offered great pay with benefits. The only frustration I had was the long working hours, weekends and holidays. I believe they should be more flexible with their employees when it comes to work and home life balance.
Pluspunten
Great pay and benefits
Minpunten
Long stressful working hours
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Fast paced environment
Customer Service Representative (voormalige medewerker) –  Harrisburg, PA9 augustus 2018
Comcast was very fast paced. Long hold times and call volume most days, and the shift you chose to work, followed you for a year. Fun workplace and they try to do a lot in the sense of team building.
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Lies from the Beginning
Customer Service Representative (voormalige medewerker) –  Woodridge, IL9 augustus 2018
Pay starts out good at 16.00 annual raises poor, management poor and supervisors not helpful. Company micro manages time doesnt care about quality of calls wants sales at any cost. Impossible to get time off, blocks days before and after holidays and non holidays ie Super Bowl weekend. Metrics constantly changing.
Pluspunten
Quarterly Bonus/PTO/Service Discounts
Minpunten
Management/No Career Advancement
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Technical Support
Customer Service Representative (huidige medewerker) –  Denver, CO7 augustus 2018
Take about 25-30 inbound calls a day from customers who's service is down. Walk them thru the steps to fix and resolve issues with their internet, cable and phone .
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good workplace
Customer Service Rep (voormalige medewerker) –  Voorhees, NJ7 augustus 2018
busy and fast paced. pleasant co-workers, a lot of chance to move forward with the company and/or change positions. great employees picnics and prizes.
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Great place to work!
Payment Services Representative (voormalige medewerker) –  Sandy, UT6 augustus 2018
Working at Comcast really helped me developed skills that I will be able to use in future careers. The job can be very stressful at times, but management and peers are there to help. Great benefits and pay! I was able to promote into Business Payment Services Representative within 8 months of working for Comcast, so if you put in the effort, there is room for advancement.
Pluspunten
Free cable and internet, great opportunity for growth, great pay, great management and peers.
Minpunten
Stressful customer interactions
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Retention
RETENTION CUSTOMER SERVICE REP (voormalige medewerker) –  Malden, MA5 augustus 2018
Depending on how you handle stress can make or break if you succeed or fail. It's a hard job but the benefits and pay and bonuses make it all worth it in the end. You are trying to save people from disconnecting their services. Call volume can vary. The people I worked with are the best group of people I worked with in a very long time. It's a big family. They praise you and support you when you need it. It's a positive experience. If you ever get the opportunity, do it! You won't be making a mistake.
Pluspunten
Pay, great prices on services, excellent benefits and discounts, bonuses, quarterly's, commissions, if you work the weekend you get more money.
Minpunten
short lunch breaks 30 mins.
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Productive
CUSTOMER SERVICE REPRESENTATIVE (voormalige medewerker) –  Richmond, VA5 augustus 2018
The training for the Customer Service position was amazing, you were trained to assure you knew all aspects about your job and the trainers were amazing.
Pluspunten
Free Cable
Minpunten
Management
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Great
Customer Experience Agent (huidige medewerker) –  Denver, CO3 augustus 2018
Comcast is great at everything and really brings the employees together with great benefits and you get free cable and internet. It is great and awesome
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it was okay just not enough pay and very
Customer Service Representative (voormalige medewerker) –  Lithonia, GA2 augustus 2018
Inbound calls very stressful very monitored for low pay biggest benefit with the free cable benefits other than that I would say it's a great start out job for high-school graduate
Pluspunten
Free cable
Minpunten
Not enough pay
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Gambling with your future
Customer Service (huidige medewerker) –  Lynnwood, WA31 juli 2018
Comcast the company is not a bad place to work. However, its really like playing roulette when it comes to getting a decent manager. Some of the leadership in this company is completely toxic to their employees while others are ACTUAL leaders.
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Algehele waardering

3,7
Gebaseerd op 11.794 reviews
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3,5Werk-Privé Balans
3,9Compensatie/Arbeidsvoorwaarden
3,3Doorgroeimogelijkheden
3,3Management
3,5Bedrijfscultuur