The hiring managers and store managers are positive and motivating. The teams are very diverse and most of us quickly connected and worked really well together. I made some good friends in the short six months period I worked there. The customers are rude, frustrated, looking to play the system. The Services provided are excellent. The few service installation technicians I dealt with were friendly and professional. Retail is tough and making your quota takes finesse and hard work. The customers that are coming into the stores are not looking to buy, they are tired of being shuffled around on the phone, or need to exchange a faulty service box. These are fairly simple transactions. The billing reviews and upgrades on service plans was what broke my heart. The plans available were nothing like what the customer signed up with. The cost would almost double and they just couldn't believe the price was only good for 6 months or a year promotional period.