Being an MSA, I got to work closely with nurses and doctors everyday as well as interact with veterans.The workplace was mostly relaxed and slow paced with plenty of down time, but could also get busy as a moments notice. I learned a lot about people and how to communicate with different kinds of people. I also perfected a lot of phone skills and communication skills through using the phone and taking messages. I was mostly satisfied with the management I had, as they were mostly pretty hands-off and let their staff kind of manage themselves but were there if we had questions. The most enjoyable part of the job was making connections with the staff that I worked with on a daily basis and being able to help veterans.