Reviews voor Customer Service Representative bij Department of Veterans Affairs

126 reviews gevonden voor deze zoekopdracht Bekijk alle 4.121 reviews
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You decide
Customer Service Representative (CSR) (huidige medewerker) –  Denver, CO14 juli 2018
Disabled veterans are criticized for medical appt, and have to sign up for fmla even though the appt is a VA facility, and have 3 times of appt then a healthy person. Sr management is more concerned about numbers then quality of services. Changes to software and operating systems are constant, and causes slower operating speeds and work stoppage. New systems does not live up to what was promised to us, which was a waste of money. When we talk about employees can't do their job, it's really about not enough training. Take surveys and have meetings on what to do to improve, and nothing is ever done. Average handle times have never been recalculated for 7 years, even though master agreement state that any changes have to do a new study and update the evaluation process. The evaluation for performance and average handle time is on different matrix. Sr management don't want to do the required work to terminate someone and crates new policies in stead.
Pluspunten
It's working for the government
Minpunten
High turn over rate
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Pro Active Service
Veterans Service Representative (voormalige medewerker) –  Newark, NJ and Manhattan NY9 juli 2018
I enjoy the many tasks I performed at VA. From customer service to outreach of homeless Veterans. Worked as Homeless Veterans Coordinator, Benefits Counselor, Veteran Service Representative, Fiduciary Inspector. The hardest part is telling a Veteran that he/she was not qualified for benefits.
Pluspunten
helping inform Veterans and Veterans families of benefits
Minpunten
denying Veteran services
Was deze review waardevol?Ja 1Nee 1Rapporteren
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Veteran helping veterans
Veterans Service Representative (huidige medewerker) –  Saint Petersburg, FL 3370829 juni 2018
Typical day: At the regional office, day shift
What learned: Importance of veterans disabilities and compensation
Management: Energetic
Workplace culture: friendly
Hardest part: learning different disabilities
Enjoyable part: helping veterans
Was deze review waardevol?Ja 3Nee 1Rapporteren
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hard
Veterans Service Representative (huidige medewerker) –  Saint Paul, MN26 juni 2018
not a great place to work, long hours, not a lot of interaction with other employees it is a cubicle job where you work and don't interact with other employees.
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Vsr life
Veterans Service Representative (voormalige medewerker) –  St. Louis, MO15 juni 2018
A typical day at work is the flexibility and village environment to reach goals regardless of the challenges involved. Managers ensure that employees have the tools required to accomplish daily tasks. Something different is learned on a daily basis which keeps the job alive and not stagnant. The most enjoyable part of the job is being able to laugh and play when appropriate and a compressed schedule that feels like a mini vacation every week. The hardest part of the job is production and quality requirements from Congress that challenges the employee in a way that compromises work standards.
Pluspunten
Compressed schedule, flexible reporting time, benefits
Minpunten
Short lunches, upper management's disconnect to employees
Was deze review waardevol?Ja 7Nee 1Rapporteren
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Very Productive
Veteran Service Representative (voormalige medewerker) –  St. Louis, MO12 juni 2018
A good career base job. Very productive and you get to meet many and all types of people. Love working with veterans. Had a chance to learn how the system works.
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good work environment
Veterans Service Representative (huidige medewerker) –  Saint Paul, MN9 juni 2018
Great place to work, job is mostly sitting and working on a computer. Good benefits and good pay for the work you are required to do. Mainly veterans that work in the office, and laid back atmosphere for the work you are completing.
Pluspunten
good retirement plan.
Minpunten
lots of sitting
Was deze review waardevol?Ja 1Nee 2Rapporteren
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Best place I have ever worked
Veteran Service Representative (voormalige medewerker) –  Columbia, SC7 juni 2018
I would say if you get a chance to work for this place don’t give it up unless you need to. The benefits and pay is well matched to any mainstream career out there
Pluspunten
Everything
Minpunten
Nothing
Was deze review waardevol?Ja 4Nee 3Rapporteren
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Nice
Veterans Service Representative, GS (voormalige medewerker) –  Atlanta, GA26 mei 2018
Awesome place to work, very veteran friendly. Awesome supervisors, awesome co-workers, nice environment. The Director is awesome, she cares very much for her employees.
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Don't
Customer Service Representative (huidige medewerker) –  Denver, CO22 mei 2018
Non-Veteran employees are taken advantage of, and are held back due to illegal actions of the VA. Job Offers are not followed through with because the staff is not competent enough to have researched what programs they are offering the jobs through.
Was deze review waardevol?Ja 8Nee 1Rapporteren
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tiring
Veteran Services Representative, GS (huidige medewerker) –  San Diego, CA16 mei 2018
hard to keep your focus on the Veteran when management is stressing production and numbers all the time, but do not provide enough sustainable work to keep you in the black or even green. no chance of even thinking of getting an award..because those only belong to the management folks.
Was deze review waardevol?Ja 4NeeRapporteren
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If you value the E Quadrant the VA is a great place
Veterans Service Representative (huidige medewerker) –  San Diego, CA14 mei 2018
Promotions are annually for the most part, either in a grade increase or in a step increase. Production and quality standards however give it very much a sales feel without the commissions.
Pluspunten
Job security as long as you do your job
Minpunten
Quality and Production Standards, no control of income
Was deze review waardevol?Ja 2NeeRapporteren
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Great compensation
Veteran Service Representative (voormalige medewerker) –  Phoenix, AZ13 april 2018
Great salary and benefits but work is repetitive. Benefits and vacation pay are great. Systems are outdated and in need of upgrades. Upward movement is limited.
Was deze review waardevol?Ja 9Nee 2Rapporteren
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This review pertains specifically to a position held at Long Beach City College as a Student Worker.
Veterans Services Representative (voormalige medewerker) –  Long Beach, CA13 april 2018
The environment was great, with friendly staff members and friendly leadership. The department head ensured that we understood our jobs and all tasks related to it. Training was provided and continuous. The employees work very well together, to ensure that no individual is overloaded or distracted from their studies. The compensation was very fair for the work requirement.
Pluspunten
Flexible Scheduling
Was deze review waardevol?Ja 5Nee 1Rapporteren
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Great place to work
Veterans Service Representative (voormalige medewerker) –  Louisville, KY21 maart 2018
One of the best jobs I had after college. Very good pay and excellent management. Had plenty of training and chances to grow. Some of the best benefits that you will get.
Pluspunten
benefits
Minpunten
none
Was deze review waardevol?Ja 3Nee 3Rapporteren
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Poor management culture and stressful work environment
Rating Veterans Services Representative (huidige medewerker) –  Roanoke, VA20 maart 2018
If you are looking for a job with continual change in a somewhat stable job then you found the right place. An excellent job helping Veteran's but also unreasonable expectations set forth by management. This is also a place where there is "management by chaos" theory. There is a significant amount of potential and it is fantastic when it comes to helping Veterans and their families. Coming from a Veteran, Veterans are at an advantage in the hiring process. However, people become dismayed by the lack of vision and the constant reactive nature of the business.
Was deze review waardevol?Ja 9NeeRapporteren
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Excellent agency to work with.
Supervisor, Customer Service (voormalige medewerker) –  Seattle, WA20 maart 2018
Job security.
Rewarding.
Working from home incentive once a week.
Thrift Savings Plan (401K)
End of year bonus.
Transportation subsidy
Paid annual & sick leave
Pluspunten
Serving veterans
Minpunten
None
Was deze review waardevol?Ja 2Nee 2Rapporteren
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The Mission
Veteran Service Representative (voormalige medewerker) –  Albuquerque, NM19 maart 2018
As a Veteran, the mission of the VA attracted me to wanting to be an employee. Helping other Veterans and ensuring that they get the proper and needed medical care was rewarding. In addition, to helping Veterans get their disability claims process in timely manner was fulfilling,
Pluspunten
Benefits, joy of helping Veterans
Minpunten
Lack of Staff
Was deze review waardevol?Ja 3Nee 6Rapporteren
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Vsr
VETERANS SERVICE REPRESENTATIVE (voormalige medewerker) –  Louisville, KY13 maart 2018
High paced work environment with quick advances. The only reason Il left was because I got married, moved and decided to be a stay at home mom. Great job.
Pluspunten
great pay
Minpunten
stressful
Was deze review waardevol?Ja 2Nee 2Rapporteren
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Best place
Veterans Service Representative & Advocate (voormalige medewerker) –  Boston, MA8 maart 2018
It is a very rewarding career but very competitive. If you are not afraid of working with or for people who are diagnosed with PTSD cursing on a daily basis anyone will enjoy working for the VA.
Pluspunten
Perfect raise yearly and bonus in addition to overtime
Minpunten
Too political
Was deze review waardevol?Ja 5Nee 4Rapporteren
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3,9Werk-Privé Balans
4,1Compensatie/Arbeidsvoorwaarden
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