Department of Veterans Affairs

Reviews voor Customer Service Representative bij Department of Veterans Affairs

95 reviews gevonden voor deze zoekopdracht
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
Promises unfulfilled
Customer Service Representative (huidige medewerker) –  Salt Lake City, UT 8415827 november 2017
Worked me in higher than grade level duties then denied promotion. As the song goes..they’ll use you, yes and abuse you, they’ll take your soul if you let them, oh but don’t you let them!
Favoritism, nepotism, discrimination, unethical behavior.... i started out intensely committed to helping veterans and now see that the very agency whose mission it is to help them treats civilian employees who have integrity with disdain. There are exceptions as i know employees in other divisions who are treated well. If you work there beware and watch your back.
Pluspunten
Good benefits and good internship program
Minpunten
Management will throw you under the bus to get their bonuses
Was deze review nuttig?Ja 4NeeRapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
Do not work an "internship"
Veterans Services Representative (voormalige medewerker) –  Detroit, MI22 november 2017
If your time is limited, have a backup plan. There was no advancement. The internship was not really an internship. People were hired to clean up the government's backlog and then "let go."
Was deze review nuttig?Ja 1Nee 1Rapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
Metric focused managers without leadership ability
Veterans Service Representative (huidige medewerker) –  Lincoln, NE18 november 2017
The Veterans' Benefit Administration is a organization that treats frontline employees as disposable. They frequently expect workers to make production quotas with computer systems that don't work. They don't allow "exempted time" or time off production due to the failing computer systems. Additionally, the quota system prevents employees from working collaboratively. When you can't make either production or quality standards you are "allowed" 60 days to get back on standard (without training) or you're fired. Haven't mentioned it yet but it takes around two years to become proficient if you last that long and as a bonus the rules change weekly. The manual that tells you the rules is down about 1/3 of the time.
Pluspunten
Your manager will leave you alone until you're on the verge of being fired.
Minpunten
Everyone at the worker level hates the job and they turn over about 30% of the work force each year.
Was deze review nuttig?Ja 2Nee 1Rapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
same as before
Veterans Service Representative (voormalige medewerker) –  Milwaukee, WI 5321416 november 2017
same as the last review. Not recommended too much hostility and ulterior motives between teams and individual employees. Not veteran centric but veterans and their dependents are our primary customers.
Was deze review nuttig?Ja 3NeeRapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
Great Opportunity
Military Service Representative (huidige medewerker) –  Atlanta, GA13 november 2017
Working for this federal agency was one of the most rewarding opportunities to continue to serve this great nation. I have served this great nation for over 30 yrs and the Department of Veterans Affairs gave me that opportunity.
Pluspunten
na
Minpunten
na
Was deze review nuttig?Ja 2Nee 1Rapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
Demanding
Veterans Service Representative (voormalige medewerker) –  Winston-Salem, NC30 oktober 2017
High satisfaction helping veterans. Hard work. Mental stress is high because of the required high numbers you need to obtain. working hours are some what flexible. paid time off is good about 25 days a year that is both sick and paid time off. overall not a bad place to work.
Pluspunten
Government job and good benefits
Minpunten
no more job security you now can be fired just because your supervisor does not like you.
Was deze review nuttig?Ja 5NeeRapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
Good place to work
Customer Service Associate (huidige medewerker) –  Denver, CO9 oktober 2017
Great people, hard hours. Always pressured to work faster while delivering excellent customer service. No flexibility in shifts, out dated software that had to be used.
Pluspunten
Benefits
Minpunten
lack of flexibility
Was deze review nuttig?Ja 5Nee 2Rapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
Great Benefits
Asst. Supervisory Veteran Service Representative (huidige medewerker) –  St. Louis, MO1 oktober 2017
Great people to work with. Great benefits package. Ample opportunity for advancement. Ability to pay back those that dedicated their lives for our freedom.
Was deze review nuttig?Ja 5Nee 2Rapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
Too Stressful
Veterans Services Representative (voormalige medewerker) –  Detroit, MI15 september 2017
This was the worst job I've ever had! The workload was too extreme and the amount of data expected to be mastered was unnatural for any one person to learn and master in doing this job.
Pluspunten
Federal job
Minpunten
bad job
Was deze review nuttig?Ja 16Nee 1Rapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
Good Benefits/Horrible Work Environment
Veterans Service Representative (voormalige medewerker) –  Cleveland, OH12 september 2017
It's pretty hard to find a place that provides better benefits. But the expectations and lack of training make it an unbearable environment. Whether you're a great employee or not so great employee, you will be treated the same. Management does not have the power to make changes, so an unstable environment will remain unstable. Very robotic environment, do not expect any sympathy for lack of on the job training.
Pluspunten
Benefits
Minpunten
Training has nothing to do with actual work, Poor work environment, Hiring process needs to be changed to bring in more qualified employees
Was deze review nuttig?Ja 15Nee 1Rapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
Production standards
Veterans Service Representative (huidige medewerker) –  Lincoln, NE28 juli 2017
Expectations for production standards each day are difficult to attain. Training for the position is lacking and inefficient which sets up the individual for failure.
Pluspunten
Good working environment, decent benefits
Minpunten
Production standards, training
Was deze review nuttig?Ja 12Nee 1Rapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
Good working environment and people
Customer Service Officer (voormalige medewerker) –  Darwin NT23 juli 2017
Enjoyed assisting veterans daily with their issues , interetung legislation and completing forms etc. muliskilling with my good interpersonal skills
Was deze review nuttig?Ja 1NeeRapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
The VA is a terrible employer
Veterans Service Representative (voormalige medewerker) –  Huntington, WV 2570120 juli 2017
The training is severely inadequate and the management is made up of yes men and cronies. The position of VSR is a great job once you get the hang of what needs to be done, however the amount of incompetency by coworkers (nationwide) and management is astounding. If you do not suck up to management you will be removed eventually (cronyism). You are not allowed to use teamwork to complete tasks.
Pluspunten
salary, work from home 4 days a week
Minpunten
management, no teamwork, cronyism
Was deze review nuttig?Ja 19Nee 1Rapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
People
Veteran Service Representative (GS-7) (voormalige medewerker) –  San Diego, CA 9210813 juli 2017
The employees that work there are a good mixture of race and military background. Managers are well experienced and everyone for the most part gets along.
Pluspunten
federal
Minpunten
cubicle
Was deze review nuttig?Ja 5Nee 3Rapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
Great benefits, bad management with micromanaging and too lofty of standards
Veterans Service Representative (voormalige medewerker) –  Waco, TX9 juli 2017
Great benefits, bad management with micromanaging and too lofty of standards that are impossible and the pressure very hard to handle. My coach was not personable and did not have people skills.
Pluspunten
Good money
Minpunten
To make the standards no breaks or lunch and great deal of pressure and micromanging
Was deze review nuttig?Ja 9NeeRapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
Great Place
File Clerk/Customer Service Representative (voormalige medewerker) –  Baltimore, MD29 juni 2017
The VA provided training that was necessary to perform my job. Training was continuous, and very informative on a personal basis, as well as for my job performance. Being productive was essential to my department.
Pluspunten
Paid time off
Minpunten
none
Was deze review nuttig?Ja 7Nee 1Rapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
Love our veterans
Customer Service (huidige medewerker) –  Syracuse, NY14 juni 2017
I love the people, my job and how management do everything to help you and I love working with everyone. The workplace culture is a place I can say this is ware my kids can work. The hardest part about my job is when I am off or not working, because I miss the veterans and family. This is a family of staff that cares about each other and our veterans and family.
Pluspunten
Keep working hard for our veterans.
Minpunten
Also room to add or improve.
Was deze review nuttig?Ja 4Nee 1Rapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
high production and quality
Veterans Service Representative (voormalige medewerker) –  Portland, OR8 juni 2017
A typical day at the VA as a VSR ( Veteran Service Representative) is to process a set number of claims depending on your GS level while keeping a high level of quality as well. The high productivity and quality expectations produce a high level of stress for the employees as well as management. The hardest part of the job is keeping up with all of the changes that occur within laws and regulations sometimes daily that regulate how to process a claim. The most enjoyable part of this job is the knowledge that you are helping Veteran's and their families receive the help, medical and money that they deserve.
Pluspunten
Helping those that have given there all
Minpunten
Very stressful
Was deze review nuttig?Ja 7Nee 1Rapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
Great benefits and opportunity
VETERANS SERVICE REPRESENTATIVE (retired) (voormalige medewerker) –  Providence, RI6 juni 2017
Work hard and get paid for providing results. The pace is fast and the stress level is required accuracy within a time frame. Strong union and good benefits.
Pluspunten
Good pay and benefits
Minpunten
Work hard
Was deze review nuttig?JaNeeRapporteren
Werk-Privé Balans
Compensatie/Arbeidsvoorwaarden
Doorgroeimogelijkheden
Management
Bedrijfscultuur
workplace culture
Veterans Service Representative (voormalige medewerker) –  Houston, TX6 juni 2017
Excellent! Opportunity for professional growth is limitless, with some personal application. Meet great people from every walk of life. No dull moment at the VARO!
Was deze review nuttig?Ja 10Nee 1Rapporteren

Algehele waardering

3,9
Gebaseerd op 3.381 reviews
5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Waarderingen op categorie

Werk-Privé Balans
3,9
Compensatie/Arbeidsvoorwaarden
4,1
Doorgroeimogelijkheden
3,7
Management
3,4
Bedrijfscultuur
3,6