Reviews voor Customer Service Representative bij Department of Veterans Affairs

146 reviews gevonden voor deze zoekopdracht Bekijk alle 4.653 reviews
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Toxic
Customer Service Representative (voormalige medewerker) –  Iowa city5 november 2018
I have no idea who is putting the good reviews here but if you enjoy being attacked by the supervisors whom are terrible at thier jobs then this is the place for you. Google VA Hospital toxic work environment and employees anonymously give true and accurate reviews of the work culture. No training. Employees are miserable and make sure you are also. I feel sorry for the vets. All the good employees eventually leave.
Minpunten
Toxic
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Extremely stressful
Rating Veterans Service Representative (huidige medewerker) –  Jackson, MS3 november 2018
While pay is good not worth the stress. Love what I do which is serve Veterans however meeting numbers seem to matter most to Washington vs Vets. and employees. Standards are absurd have to work through my breaks and lunch just to try to meet my transactions while worrying about quality which is at times based on somebody else’s interpretation of the law from which we get dinged on errors. I despise the structure. Know of three of my co workers who had strokes bcs of the stress that comes with this job. Not worth the pay.
Pluspunten
Leave
Minpunten
Extremely stressful with absurd standards
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Don't even consider it
Veterans Service Representative (huidige medewerker) –  Saint Paul, MN2 november 2018
Typical government job; VERY unorganized, valuable training is non-existent, the only motivation to come into work everyday is a paycheck and not to get fired..
Pluspunten
Pay, Benefits
Minpunten
Literally everything else
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fun
Customer Service (huidige medewerker) –  Daytona Beach, FL1 november 2018
helping VA students get certified as a veteran student. this is just for students only. also just for veterans only . the management is great its a nice job.
Pluspunten
free lunch
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Rating Veterans service representative (voormalige medewerker) –  Saint Petersburg, FL21 oktober 2018
Management switch often. Not consistent with laws and rules and reviewing your work production. Some felt as if they were on a island by themselves. No team work. Numbers more important than the health of employees.
Pluspunten
Benefits was great.
Minpunten
Work environment wasn't healthy.
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Va
Veteran Service Representative (voormalige medewerker) –  North Little Rock, AR21 oktober 2018
It is a federal department and has the usual federal work atmosphere. Hurry up and wait. Good working with veterans. Hated that veteran benefits were held up because of a typo on a letter. Veterans just did not seem to be a priority.
Pluspunten
steady work
Minpunten
cut throat; veterans not a priority.
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Management was invisible and only cared about the numbers and not Veterans
Veterans Service Representative (voormalige medewerker) –  Minneapolis, MN16 augustus 2018
Management was horrible and micro managed. All about the numbers, not about the veteran applying or who you talk to on the phone. Sending letters because veteran signed on the wrong line, client base was retired 60 plus living on social security and sometimes pension.
Pluspunten
Federal Government job and good benefits
Minpunten
If you like sitting at a desk all day, nobody talks, not a lot of help and support and poor management
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Overall great place
Veterans Service Representative (voormalige medewerker) –  Phoenix, AZ4 augustus 2018
Great place to work, excellent pay. Direct manager was really nice but still assertive manager. Case load high and relatively stressful. Overtime is mandatory when it comes up.
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Loved my job
Veterans Service Representative (voormalige medewerker) –  Reno, NV3 augustus 2018
I worked for the VBA as a Veteran's Service Representative. It was a very rewarding job. You have to be technically inclined and like to do research as well. Great pay and promotion opportunities.
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Very stressful work place and very poor management
Rating Veteran Service Representative (RVSR) (voormalige medewerker) –  Montgomery, AL3 augustus 2018
They need better management that dies not show favoritism or discrimination. Management at the Montgomery VA Regional Office has their picks and chooses of whomever they like gets the advantages.
Pluspunten
Good pay and benefits
Minpunten
Poor management
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Veteran Service Representative
Veterans Service Representative (voormalige medewerker) –  San Diego, CA29 juli 2018
Stressful but rewarding job that provides service to a unique and honorable population. Direction and focus changes on a regular basis base on administrative needs of the organization.
Pluspunten
Opportunity to work from home
Minpunten
pay
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Federal employee
VETERAN SERVICE REPRESENTATIVE (huidige medewerker) –  West Palm Beach, FL19 juli 2018
Process claims in the work queue, solving Veteran's claims ensuring quality assurance and regulations are followed for Rating criteria. It is stable job with great benefits but I also looking to grow in career along with my education.
Pluspunten
Work in Comfortable Environment
Minpunten
Upward Mobility
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You decide
Customer Service Representative (CSR) (huidige medewerker) –  Denver, CO14 juli 2018
Disabled veterans are criticized for medical appt, and have to sign up for fmla even though the appt is a VA facility, and have 3 times of appt then a healthy person. Sr management is more concerned about numbers then quality of services. Changes to software and operating systems are constant, and causes slower operating speeds and work stoppage. New systems does not live up to what was promised to us, which was a waste of money. When we talk about employees can't do their job, it's really about not enough training. Take surveys and have meetings on what to do to improve, and nothing is ever done. Average handle times have never been recalculated for 7 years, even though master agreement state that any changes have to do a new study and update the evaluation process. The evaluation for performance and average handle time is on different matrix. Sr management don't want to do the required work to terminate someone and crates new policies in stead.
Pluspunten
It's working for the government
Minpunten
High turn over rate
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Pro Active Service
Veterans Service Representative (voormalige medewerker) –  Newark, NJ and Manhattan NY9 juli 2018
I enjoy the many tasks I performed at VA. From customer service to outreach of homeless Veterans. Worked as Homeless Veterans Coordinator, Benefits Counselor, Veteran Service Representative, Fiduciary Inspector. The hardest part is telling a Veteran that he/she was not qualified for benefits.
Pluspunten
helping inform Veterans and Veterans families of benefits
Minpunten
denying Veteran services
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Veteran helping veterans
Veterans Service Representative (huidige medewerker) –  Saint Petersburg, FL 3370829 juni 2018
Typical day: At the regional office, day shift
What learned: Importance of veterans disabilities and compensation
Management: Energetic
Workplace culture: friendly
Hardest part: learning different disabilities
Enjoyable part: helping veterans
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hard
Veterans Service Representative (huidige medewerker) –  Saint Paul, MN26 juni 2018
not a great place to work, long hours, not a lot of interaction with other employees it is a cubicle job where you work and don't interact with other employees.
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Vsr life
Veterans Service Representative (voormalige medewerker) –  St. Louis, MO15 juni 2018
A typical day at work is the flexibility and village environment to reach goals regardless of the challenges involved. Managers ensure that employees have the tools required to accomplish daily tasks. Something different is learned on a daily basis which keeps the job alive and not stagnant. The most enjoyable part of the job is being able to laugh and play when appropriate and a compressed schedule that feels like a mini vacation every week. The hardest part of the job is production and quality requirements from Congress that challenges the employee in a way that compromises work standards.
Pluspunten
Compressed schedule, flexible reporting time, benefits
Minpunten
Short lunches, upper management's disconnect to employees
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Very Productive
Veteran Service Representative (voormalige medewerker) –  St. Louis, MO12 juni 2018
A good career base job. Very productive and you get to meet many and all types of people. Love working with veterans. Had a chance to learn how the system works.
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good work environment
Veterans Service Representative (huidige medewerker) –  Saint Paul, MN9 juni 2018
Great place to work, job is mostly sitting and working on a computer. Good benefits and good pay for the work you are required to do. Mainly veterans that work in the office, and laid back atmosphere for the work you are completing.
Pluspunten
good retirement plan.
Minpunten
lots of sitting
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Best place I have ever worked
Veteran Service Representative (voormalige medewerker) –  Columbia, SC7 juni 2018
I would say if you get a chance to work for this place don’t give it up unless you need to. The benefits and pay is well matched to any mainstream career out there
Pluspunten
Everything
Minpunten
Nothing
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