Expanded the scope, level, and caliber of customer service to expected levels by reorganizing the department and fostering commitment among employees to achieve customer service excellence.
Implemented highly detailed action plan that will lower after sales service costs 40% (e.g., repairs of breakdowns, sales errors).
Set up of a new logistic procedure for delivery of 13.00 kitchens / year – management of a new logistic project (7 million €)
Autonomy, coaching of management
family business with lack of leadership