Workload depending on the presence of civil servants
Starting the day at 8am, we have to record all the demands introduced by emails in a ticketing system developped by Atos. We have also to communicate all technical communications in case of degradation, interruption and restoration.
Furthermore we h...
Help desk agent (Current Employee)
Diegem - 23 July 2014
Fast Paced and tricky policy
The job is fast paced but it comes with complicated policies and procedures. It is a Pay Per Call position and work is not steady or guaranteed. I left because the call volume was very low and I could no longer support myself financially. Management ...