My days at work are always productive, Because everyday is a new challenging day at work. I have learn a lot at my work place, I have learn to be patient with users, I have learn how to schedule my days, I have learn to gather information when I'm trying to resolve a user's problem. I have learn to respond to angry clients. I have to do my report work clean and clearly for someone who will be reading or going through my work report. hardest part of the job was when our domain is misbehaving and cause everyone to struggle to work. most enjoyable part of of job, is when I see all the users are happy after resolving their problem.