ICT Group Employee Reviews in Spokane, WA

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3,8Work-Life Balance
3,5Pay & Benefits
3,8Culture
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1,0
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Harsh company
Customer Support Representative (Former Employee) –  Spokane, WA28 February 2019
Company failed to inform me that they were closing a contract, and prevented me from transferring to an alternate contract even though I was a long term employee. Now it is my fault that I wasn't able to transfer into one of the desirable positions. I have a dim view of companies that will not take responsibility for their deficiencies. I had to take a back seat to employees who had only been working for a few weeks.
I would not recommend ICT/Sykes to my worst enemy
Pros
None
Cons
Nasty company with a nasty attitude
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2,0
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Very first customer service job
Customer Support Representative (Former Employee) –  Spokane, WA4 December 2018
I had the sad experience of watching a once mighty company implode in a collapsing market. Although the client still exists it is only as a shadow of their former glory and the holding of another company.
My employer was a 3 letter acronym that no one will ever remember, but the client was a 3 letter acronym that no one will ever forget
Pros
They gave me my first job in the industry
Cons
Harsh management
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Overall rating

3,8
Based on 89 reviews
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432
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Ratings by category

3,8Work/Life Balance
3,5Salary/Benefits
3,6Job Security/Advancement
3,6Management
3,8Culture