ICT Group Employee Reviews for Customer Service Representative
Customer Service Representative9 reviews
Found 9 reviews matching the searchSee all 69 reviews
Indeed Featured review
The most useful review selected by Indeed
Dealing with customer issues on their bills, and also worked with updating information on their file. We had day to day with inbound calls, We had our co-workers that helped when needed and supported each other. When I finished a call and I knew that the person was happy that everything was resolved that gave me great pride
working with great co-workers
not able to resolve an issue for a customer and having to pass it onto the next level
I found the staff nice but at times took forever to get a manager to come help when needed. At times it felt rushed and there was a constant pull to only be so long on a call, however it is difficult to do that when you're trying to help someone as quickly and efficiently as possible.
Fun and fast paced, this company was very professional with opportunities for advancement and great feedback. The skills acquired have enabled me to reach out and apply for additional employment.
See more ICT Group reviews
You may want to try: