ICT Group Employee Reviews for Customer Service Representative

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1,0
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Ict group
CSR - Customer Service Representative (Former Employee) –  Virginia24 May 2019
A lot of gossip and drama the company went back to Canada I was told because they were sued but that’s hear say
Some times were fun as for job security there Isn’t any at this company
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3,0
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Fun workplace
Customer Service Representative (Call Center) (Former Employee) –  Philippines27 February 2019
Working with ICT Marketing group was enjoyable experience.
Aside from good people, there was no discrimination, very good ambiance and comfortable place to work with.
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2,0
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talking with customers
Customer Service Representative (Former Employee) –  Riverview, NB21 February 2019
Dealing with customer issues on their bills, and also worked with updating information on their file. We had day to day with inbound calls, We had our co-workers that helped when needed and supported each other. When I finished a call and I knew that the person was happy that everything was resolved that gave me great pride
Pros
working with great co-workers
Cons
not able to resolve an issue for a customer and having to pass it onto the next level
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1,0
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An okay place to work for
Customer Service (Former Employee) –  Peterborough, ON20 January 2019
I found the staff nice but at times took forever to get a manager to come help when needed. At times it felt rushed and there was a constant pull to only be so long on a call, however it is difficult to do that when you're trying to help someone as quickly and efficiently as possible.
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5,0
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Productive and fast paced workplace. Lots of Team Building and weekly performance meetings.
customer Service Agent (Former Employee) –  Miramichi, NB20 December 2018
Fun and fast paced, this company was very professional with opportunities for advancement and great feedback. The skills acquired have enabled me to reach out and apply for additional employment.
Pros
Close by
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4,0
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Good Atompshere
Ally bank Customer service representative (Former Employee) –  Morrilton, AR 7211013 December 2018
the atmosphere at ICT was one of encouragement. There was never a day when i couldn't find the help i needed for any reason, we had teams and they took good care of all of us
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Overall rating

3,8
Based on 84 reviews
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Ratings by category

3,7Work/Life Balance
3,5Salary/Benefits
3,6Job Security/Advancement
3,5Management
3,7Culture