ICT Group
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ICT Group Employee Reviews for Customer Support Representative

Job Title
Customer Support Representative2 reviews
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1,0
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Company failed to inform me that they were closing a contract, and prevented me from transferring to an alternate contract even though I was a long term employee. Now it is my fault that I wasn't able to transfer into one of the desirable positions. I have a dim view of companies that will not take responsibility for their deficiencies. I had to take a back seat to employees who had only been working for a few weeks.
I would not recommend ICT/Sykes to my worst enemy
Pros
None
Cons
Nasty company with a nasty attitude
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2,0
Job Work/Life Balance
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Management
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I had the sad experience of watching a once mighty company implode in a collapsing market. Although the client still exists it is only as a shadow of their former glory and the holding of another company.
My employer was a 3 letter acronym that no one will ever remember, but the client was a 3 letter acronym that no one will ever forget
Pros
They gave me my first job in the industry
Cons
Harsh management
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