Belgian banking activities are organised around two activities: Retail Banking and Wholesale Banking. This structure ensures optimal efficiency and rapid decision-making processes.
In its approach, ING Belgium strives to take the specific requirements of its customers into account in full. Indeed, the financial service needs of an individual or a small – more...firm differ entirely from those of a large multinational corporation.
Following our purpose, we have defined four simple promises that together form the Customer Promise and are part of our strategy.
CLEAR AND EASY
Banking doesn’t have to be difficult and time consuming. Less is more. It’s all about clear products, plain language, fair prices and simple processes that save both time and money.
We work to get our services where our customers are. Banking should be possible anytime and anywhere.
The best financial decisions are informed decisions. Customers want relevant, up-to-date information at their fingertips. They need to understand their choices, and the implications, both today and for the future.
KEEP GETTING BETTER
Life and business are about moving forward. We will keep looking for new ways to make things better with new ideas, new solutions and new approaches to make things easier for our customers. That way, we can all stay a step ahead. – less
What are people saying about the leadership at ING?
of employees approve of CEO’s performance
CEO Approval is based on 662 ratings
A company that is constantly changing
Written by Operations Officer Business Mandates Management (Former Employee) from Gent on 6 March 2019
ING is a company that stimulates its employees to re-educate themselves (and that offers them the tools to do so!). Vertical and horizontal promotion is also encouraged. The extra financial benefits are extremely market competitive!
The downside is that because of constant changes in management and a significant difference in the treatment of employees - more...
extra benefits (cafetaria plan, groepsverzekering, pensioensparen, winstparticipatie, culturele kortingen, etc)
reorganisations, faulty on-the-floor training, 'you quit your boss, not your job'