Reviews voor Customer Service Representative bij Kaiser Permanente

217 reviews gevonden voor deze zoekopdracht Bekijk alle 7.818 reviews
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It was decent
Customer Service Representative Intern (voormalige medewerker) –  Duluth, GA13 augustus 2018
This job is great for people with thick skin due to members that get upset over their insurance plan or frustrated providers upset with the process of claims.
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Customer Service Rep
Customer Service Specialist (voormalige medewerker) –  Tukwila, WA27 juli 2018
Answered in bound calls. Made outbound calls. Updated client information. Verified eligibility and coverage information. Answered insurance questions. Enrolled members into plans. Work environment was diverse and friendly
Pluspunten
30 min lunch
Minpunten
High school drama
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Great Benefits but overloaded with work
Customer Service Representative (huidige medewerker) –  Corona, CA16 juli 2018
I worked in Membership Services for 4 years and the work load increased tremendously which created such a high stress level for basically everyone who works there. I worked from home for 3 years which was also wonderful. The pay is great (starting $19 and ending pay was $25) for not having an education and the benefits are fabulous, which is what keeps most employees there for so long. Management is not as professional as it should be should be more knowledgable. As any call center, they absolutely micro-manage. Kaiser really does need to hire more employees to complete the workload because the expectation they have for their employees is impossible. Overall it is a decent job.
Pluspunten
Pay and benefits
Minpunten
Work load/expectation is too much, high stress environment.
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Unprofessional workplace
Customer Service Representative (voormalige medewerker) –  Duluth, GA15 juli 2018
Very unorganized and unprofessional, barely could depend on management, work environment was also very unprofessional. No job security at all, they fire people for random reasons, and they are very unorganized.
Minpunten
Unprofessional and unorganized.
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Was a great place to work
Customer Service Representative (voormalige medewerker) –  Roseville, CA23 juni 2018
Managment was excellent and the training for the job was above expectation. the environment that was like family, and not just a job that you dreaded to come to each working day!
Minpunten
having to leave due to relocaction due to marriage!
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Strict like your walking on egg shells
Customer Service Representative (voormalige medewerker) –  Baldwin Park, CA20 juni 2018
Employees take advantage because they are frequently out. We need agents that are going to work because it helps or service levels.
I just don't understand how the same agents that are always out don't get in trouble,,,, Its all about favoritism and politics. When agents call out it impacts the agents that have perfect attendance.
Kaiser is pretty strict we only get 20 minutes in on written e full day to use the restroom, if we go over that we get up on corrective action.
When I became management I really liked it but it's challenging, there's literally changes everyday but I got use to it. The hardest part of being manager is when I had to write up on corrective action. The
most enjoyable part of all my years at Kaiser was helping patients with their needs its so rewarding, that's truly my passion is doing my job and going that extra mile to help a patient.
Pluspunten
Great benifits
Minpunten
favoritism and politics
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No summary
Customer service (voormalige medewerker) –  Denver, CO18 juni 2018
No review.no review. You sign a confidentiality which means no review.its a good company to work for. Follow the rules like any job. Pays well great benefits.
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Profeessional environment with good benefits
Customer Service Representative (voormalige medewerker) –  Denver, CO13 juni 2018
A typical day at work consists of taking inbound calls. I learned the health insurance industry fro Kaiser from this job. The management is adequate and professional.This is a diverse workplace culture with good people to work with. The hardest part of the job is meeting daily stats as they are hard to meet. The most enjoyable part is working with kind professional colleagues.
Pluspunten
Paid training, good compensation and bnefits
Minpunten
short lunches, constant monitoring of employees
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Comfortable environment with good compensation and benefits
Customer Service Representative (voormalige medewerker) –  Denver, CO13 juni 2018
A typical day consisted of taking incoming calls fro members. You are constant monitored throughout the day regarding call statistics and quality assurance.

It is a very large call center with well over a hundred other representatives. The hardest part of the job is meeting all of the required call statistics on a daily basis. The most enjoyable part of the job is the colleagues you have to work with.

It is a diverse workplace culture and offers a lot of benefits.
Pluspunten
Paid training, good people to work with
Minpunten
short lunches, a lot of stress, undergong organizzation restructuring
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Call center.
CUSTOMER SERVICE /APPOINTMENT ASSOCIATE (voormalige medewerker) –  Hollywood, CA9 juni 2018
Answer calls. Provide patients with appointments and medical advice. Worked in a call center. Trained and assisted with team menber development. High call volume.
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Customer Service Representative (voormalige medewerker) –  Corona, CA5 juni 2018
I worked at a call center with over 800 managers, assistants and co-workers. They are all great. During peak time you could work up to 80 hrs a week (voluntary). If you had a bad call there was always someone to turn it around and then by the next call you have a smile on your face and in your voice,
Pluspunten
Free medical
Minpunten
None
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Decent Place to Work
Customer Service Representative (voormalige medewerker) –  Denver, CO25 mei 2018
This isn't a bad place to work, there are some kinks that would need to be straightened out and the union makes it hard to do so through management. The benefits are excellent, but it's almost impossible to get anything changed because of the union.
Pluspunten
Union, Pay, Benefits, Environment
Minpunten
Union, call center, strict schedule
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Good Working Enviroment
Appointment & Messaging Service Representative (voormalige medewerker) –  Portland, OR22 mei 2018
Answering calls from people looking to schedule an appointment to see either their primary physician or with an available physician if primary isn't available within the person's schedule. Depending on the severity of the person's situation, said caller may need emergency care and transferred call if issue needed such care.

Learned how to determine if callers needed emergency care or if those callers were able to be scheduled as soon as possible with either their primary care or available physician.

Culture was good, no issues.

Hardest part is determining those emergency to non-emergency issues as what may be an emergency to the person calling in, may not be an emergency when going over that information with the caller.

Enjoyable part of job was helping those callers to get the help they need or speak to a medical representative who could provide the help the caller needed.
Pluspunten
Relaxed dress code, proximity to places to eat for lunch
Minpunten
Distance to job, needing to take to train to work and home.
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Grateful
Customer Service Representative (huidige medewerker) –  Fulton, MD10 mei 2018
Unions
Pay and benefits are competitive.
Provides good health care
Retirement plans are great too.

Call centers are negatively challenging for some.
Pluspunten
N/A
Minpunten
N/A
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Customer Service Representative (Volunteer) (voormalige medewerker) –  Los Angeles, CA20 april 2018
Kaiser is a very nice place to work very friendly
People and courteous people,management were very nice and kind.It is a very secured job and steady place to be I really enjoyed being a volunteer there.
Pluspunten
FREE LUNCHES
Minpunten
SHORT BREAKS
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Kaiser
Customer Service Representative (voormalige medewerker) –  Stockton, CA16 april 2018
It was great working at Kaiser. I enjoyed my co-workers and management. The company treats you like you matter and is there for you when situations come up in your daily life. I enjoyed my time as an employee with Kaiser Permanente Call Center.
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Kp
Customer Service Representative (voormalige medewerker) –  Columbia, MD6 april 2018
If you don't mind working under Big Brother cameras and constant watch of Supervisors then this is the job for you.
Understand that it is a very secure place to work with little to no advancement. You also will not be paid competitively for the back breaking and stressful work you will be completing.
It isn't a very healthy place to work if you are interested in being stress free and happy.
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It was fun while it lasted.
Customer Service Representative (voormalige medewerker) –  Corona, CA4 april 2018
A typical day at work was centered around talking to several customers an hour, sometimes processing their payments, and providing the best customer service possible.
Pluspunten
OSHA-mandated breaks and lunch.
Minpunten
Difficult to advance.
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Excellent place to work
SERVICE REPRESENTATIVE (huidige medewerker) –  San Diego, CA31 maart 2018
From competitive benefits to outstanding management, Kaiser Permanente is a fantastic place to work. The professionalism mixed with great personalities made it a treat to go to work rather than a chore.
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not sure
Customer Service Representative (voormalige medewerker) –  San Jose, CA20 maart 2018
cut throat and very difficult to accomplish work as the workload continued to increase to stay out infront of all other healthcare centers. No worklife balance
Pluspunten
amazing benefits
Minpunten
no worklife balance, harsh atmosphere
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4,0Werk-Privé Balans
4,3Compensatie/Arbeidsvoorwaarden
3,8Doorgroeimogelijkheden
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