Coming into LabCorp, I thought I found a company that treated their employees well and cared about their clientele.
What I got is a company desperate for warm bodies and forgotten.
On my first day I was shoved on the phone with 15 minutes of training. I didn't receive actual training until 3 or 4 months into my tenure. Once in training, we were shoved in an non air conditioned room; more or less elbow to elbow. Training went off the rails and 4 out of the 8 hr day was the trainer and other folks talking.
Once on the floor, it wasn't so bad until a problem arose. Communication between departments is nill, each supervisor has their own answer to one question, none of which are consistent with the managers.
There are no incentive except a cupcake on your birthday or milestone. No bonuses for good performance and there was promise of some reward but that has yet to be delivered.
The only upside is sometimes they are flexible with call metrics. Other than that, the metric guidelines are unrealistic and doesn't take into account of time consuming troubleshooting or problem resolution. They demand first call resolution but slap your wrist for taking the extra 2 minutes to make it happen.
There is no advancement short of a tech or team lead and those are rare openings. Sometimes you have to beg for time off or face getting written up, regardless if it's a medical issue.
Steady pay and great work life balance
Low pay, no advancement