One of the biggest problems we had was there weren't enough people to be trained for certain services. I worked in the lumber department, so there were often people who bought entire pallets of concrete or bundles of wood. Training for the forklift is optional but when you need a driver, that becomes a problem.
Other services we offered were board cutting, glass cutting, key cutting chain/rope cutting, blind cutting. I felt bad for any customers who need blinds cut, and there were a lot of people, because I wasn't trained on the blind cutter. They had station days sometimes so you can learn to do that, but I was weekend only and they had the stations during the week. Even if I was at work during station day, it had to be when you're not busy. I was never not busy.
I suggest that we should be trained on everything and then it can be up to use if we're uncomfortable to operate something. Having everyone trained is so that there won’t be a time when customers can’t get concrete because the people who can drive a forklift are not there.
Friendly people, I liked driving the forklift
Not being able to help customers with things I don't understand like plumbing.