Reviews voor Customer Service Representative bij Republic Services

196 reviews gevonden voor deze zoekopdracht Bekijk alle 1.776 reviews
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The only thing nice about this company is the free fruit.
Customer Service Representative (voormalige medewerker) –  Charlotte, NC7 juli 2018
Where do i start? Once you are out of training, it goes downhill from there! The two girls who are supposedly your trainers DONT help at all. They get the other girls to do their jobs for them. They are very lazy! Management does not stay on one accord. They tell you conflicting information and then when you get a low quality score, they try to act like they provided you with the wrong information! Those of you coming in through a temp agency PLEASE BEWARE! They basically let got of our entire temp class to make room for the new permanent people they hired. They act like they care about their employees while in training but as Nesting is almost over, they drop you like a bad habit. They don’t care that you may have children or a sick relative to care for. All they care about is themselves and clocking out early! Please don’t be fooled people! This is NOT a good company!
Pluspunten
Free fruit
Minpunten
Lazy Management
Was deze review waardevol?Ja 6Nee 1Rapporteren
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Not given a fair chance l
Customer Service Representative (voormalige medewerker) –  Charlotte, NC5 juli 2018
I took temporary to perm assignment with company and got terminated for not meeting metrics . They are very cut throat make the job stressful. Management does not give u any feedback or guidAnce but helps to set you up for failure.
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Very stressfull, constantly adding more work
Dispatch, Customer Service (voormalige medewerker) –  Fairmont, WV2 juli 2018
Very stressful, constantly adding more work. Management will give you their work duties until you can't keep up. Policy states in their job description that management can add to you job duties if they feel there is a need.
Pluspunten
lots of perks
Minpunten
Management hides in their offices and constantly pile more work on you.
Was deze review waardevol?Ja 1NeeRapporteren
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Customer Service
Customer Service Specialist (voormalige medewerker) –  Charlotte, NC24 juni 2018
Never clear what work will be on any given day and no forward guidance. Lots of management people but little to no explanation of company plans to deal with call flow or guidance to workers.Not enough people to process calls and order flow. Cust hold time consistently over 1/2 hour and many times longer, for months.
Pluspunten
Nice call center
Minpunten
Too much work left undone. Not enough employees.
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Great Company to work for.
Customer Service Associate (voormalige medewerker) –  Las Vegas, NV20 juni 2018
Great place to work, had a lot of support from my supervisor. They work with you to help you grow and learn to meet their expectations on the job you are doing.
Pluspunten
They responded to annual survey's and worked to fix the issues.
Minpunten
Pay on the low side but still great company
Was deze review waardevol?Ja 2NeeRapporteren
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Run while you can
Customer Service Representative (voormalige medewerker) –  Indianapolis, IN29 mei 2018
I worked for this company and it was the worst experience I ever had . Management is very unorganized, unprofessional. I overheard a conversation regarding African Americans and braids and tattoos. I went to hr about what I heard and was advised it was a misunderstanding. On top of overworking and lack of advancement. I decided to quit and go to a company and make less pay but appreciated like any hard worker should . Don’t waste your time . The turn over rate is high because of lack of training and mangers . Nice pay but a waste of time!!!
Pluspunten
None
Minpunten
Managers
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Bad Atmosphere to work
Customer Service Representative (voormalige medewerker) –  King of Prussia, PA22 mei 2018
horrible management. never coached and managed out place. do not care about their employees. over-worked and underpaid for the job. management was focused on other things than their employees
Was deze review waardevol?Ja 5NeeRapporteren
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Taking temps orders service request
Customer Resource Associate (huidige medewerker) –  Anaheim, CA15 mei 2018
Busy call center and taking temps orders starting new resi service and commercial accts as well.
Requesting service for blk items for there homes and exch carts as well
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Nice Place but can be unpredictable
Customer Service Consultant/Agent (voormalige medewerker) –  Atlanta, GA9 mei 2018
I worked for Republic Services for just over 2 years. In that span, I was tossed between Customer Service, Sales, and Operations. Wherever there was a need I was asked to go fill in. While it was nice to be needed, it made finding a rhythm hard at times.
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Proactive in the work plaxe
Customer Service Representative I (voormalige medewerker) –  New Brunswick, NJ6 mei 2018
Republic was a fun place to work. I learned a lot about people. The work place culture was mixed. The most enjoyable part of the job was helping people. The hardest part of the job was trying to get a customer approved for something that the management was to busy to approve. A typical day would be on the phone taking calls and solving problems.
Pluspunten
awarded for good service
Minpunten
Healthcare was not good
Was deze review waardevol?Ja 1Nee 2Rapporteren
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Customer Service
Customer Service Rep (voormalige medewerker) –  Mobile, AL 366091 mei 2018
Customer Service, call center.
Answer inbound calls and resolve from residential and commercial customers.
Anywhere from 50 to 65 calls a day from many different areas in the country.
Knowledge in financial, billing, and any other issues customers may need.
Ability to handle basic office equipment and data entry.
Pluspunten
Good Bennefits
Minpunten
Being Down sized was hard
Was deze review waardevol?Ja 1Nee 1Rapporteren
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Allied Waste was bought out by Republic
Customer Service Representative (voormalige medewerker) –  Mount Vernon, OH29 april 2018
Location was very dirty and smelly as it is a dumping station. Very stressful office with phones ringing constantly. Office staff was severely underpaid.
Pluspunten
Majority of people were great to work with.
Minpunten
Company bought out by Republic.
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Attendance
Customer Service Specialist (voormalige medewerker) –  Charlotte, NC16 april 2018
They change the policy for the attendance in the middle of the year. Setting a lot of people up didn’t care that they told us one thing and changed it. Same with pay they just had different job titles but never increased the pay when they did they just reduced what certain people was doing. Management sucked nobody cares about the employee there no empathy to any situation
Pluspunten
Friendly stuff, nice clean work environment
Minpunten
Short lunches, poor management
Was deze review waardevol?Ja 5NeeRapporteren
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stressful place to work in
Customer Service (huidige medewerker) –  Santa Fe Springs, CA5 april 2018
republic services is a great place to work but they will take advantage of your kindness and use you and promise you promotions and wont happen not much to say.
Pluspunten
free lunches/ benefits
Minpunten
works you over board and wont pay you what you deserve
Was deze review waardevol?Ja 5Nee 3Rapporteren
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Poor management
Customer Service Associate (voormalige medewerker) –  North Carolina27 maart 2018
This company was okay working for until they fired the director tom and then from there it went down hill the management is very poor they base everything on who they like and who they favorite is also they dont give a dam about they employees very poor services for a job
Was deze review waardevol?Ja 8Nee 2Rapporteren
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Weekly pay, easy job.
Customer Service Associate (voormalige medewerker) –  Charlotte, NC26 maart 2018
Pay could definitely be higher.I was fortunate to have had two great supervisors when I worked there. Both of whom I kept in touch with when I left. It's an easy Customer Service job, just didn't pay enough for me as a single mom supporting 4 kids.
Was deze review waardevol?Ja 3Nee 2Rapporteren
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Small office setting
Customer Service Representative (voormalige medewerker) –  Canyon, TX22 maart 2018
The company provided lots of hands on training to insure you complete your job accurately and efficiently. The office was small people the staff and management was amazing.
Was deze review waardevol?Ja 2Nee 2Rapporteren
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Call center customer service.
Customer Service Representative (huidige medewerker) –  Chandler, AZ19 maart 2018
This is a typical call center. However, management is bad with communication. Things change really quickly and it's difficult to know whether you're doing a good job or a bad job. My direct supervisor was great, and did all she could to help.
Pluspunten
free fruit, free coffee
Minpunten
stressful environment
Was deze review waardevol?Ja 3Nee 1Rapporteren
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Depends on who you are
Dispatcher/Customer Service (voormalige medewerker) –  Cincinnati, OH15 maart 2018
If you tell the truth about numbers, they don't like you. It's very political and favoritism is extremely high here. The same rules don't apply to everyone. There's more drama here than high school. You can't trust anyone there. The pay is good but you don't have a life to enjoy it.
Pluspunten
Good pay
Minpunten
No life, favoritism, political, untrustworthy, dishonest
Was deze review waardevol?Ja 9NeeRapporteren
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Looks good on the outside, has all the buzz words but messed up on the inside!
Customer Resource Consultant (voormalige medewerker) –  Chandler, AZ12 maart 2018
Started out looking pretty good, similar core values to my own, Responsible, Reliable, Resourceful and Relentless, do The Right Thing each and Every Time...that soon disappears and it is all about the "numbers" clocking in/out must be precise even if you are on a long call. There is little to no support from your supervisor except for punishment and negativity. Many customers may have to call in 7-12 times for the same problem and Customer Service keeps just taking the same action again and again expecting different results, customers have been sent to collections due to the companies mistakes not the customer. Customers call to cancel their service and many times it can be 2-6 months later and 7-12 phone calls before the company gets around to it. How hard can it be? This is not a lunar moon shot, it is garbage for crying out loud. Just pick it up and get rid of it. You are rewarded for compliance and time perfection, not doing the right thing at all. We make false promises that are often not kept so the customer feels deceived, but as long as we have a bright and cheery attitude then it is all good. If the CEO is really aware of this very poor customer service and allows it to continue then that does not speak well of his leadership.
Pluspunten
Nice Physical Environment
Minpunten
Poor Communications, no time for 1:1's or coaching, no opportunity for advancement
Was deze review waardevol?Ja 12NeeRapporteren
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3,1Werk-Privé Balans
3,6Compensatie/Arbeidsvoorwaarden
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