A stressful and challenging environment
Assistant Manager (voormalige medewerker) – Oxford, ME – 30 november 2017
A typical day consisted of being understaffed for the amount of foot traffic that entered the store. The retail locations aren't allocated enough payroll hours to accommodate the kind of customer service our team, and I strive to provide. An average day consisted of three people to cover the cash, answer all calls within three rings, greet and assist all customers who entered and fill propane tanks (which is a full-time job in itself); while providing carry and forklift load outs and unloading delivery trucks. I learned that all you can do when working under such daily stress is provide your team and clients your individual best.You can't please everyone all the time, but you can try! My manager was fantastic, and we worked well together to create a top-notch team. The workplace culture is strong but is difficult to achieve the kind of work/life balance they deem important. The hardest part of the job was the constant shifting of hours to accommodate our continuous shrinking payroll budget. The team gets stretched too thin, and attitudes tend to sour under such conditions. The most enjoyable part of my job was the daily interactions with customers and their pets. Helping them with whatever needs that pet parents require. I miss my team and regular feed customers as well. The Oxford location is a unique and busy store.
Excellent health benefits
Staffing doesn't equal customer need