TUI Group
3,8 out of 5 stars.
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TUI Group Careers and Employment

About the company

  • Company size
    more than 10,000
  • Revenue
    £5m to £25m
  • Industry
    Financial Transaction Processing
  • Headquarters
    Wigmore House Wigmore La...
  • Link
    TUI Group website


Our global team of employees spread across travel destinations worldwide, serving 27 million customers a year, makes us the leading tourism business in the world.

We believe travel broadens the mind. Just like our customers, we’re on a journey, towards a more digital, connected and integrated future.

Learn more


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109 jobs

Rating overview

Rating is calculated based on 967 reviews and is evolving.



Front Office manager in SOUSSE /JERBA/Hammamet
on 21 February 2020
c est le professionnel

le salire etait trés bas

Trains, cross –trains, and retrains all front office personnel.

Participates in the selection of front office personnel.

Schedules the front office staff.

Supervises workload during shifts.

Evaluates the job performance if each front office employee.

Maintains working relationships and communicates with all departments.

Maintains master key control.

Verifies that accurate room status information is maintained and properly communicated.

Resolves guest problems quickly, efficiently, and courteously.

Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

Reviews and completes credit limit report.

Works within the allocated budget for the front office.

Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.

Checks cashiers in and out and verifies banks and deposits at the end of each shift.

Enforces all cash-handling, check-cashing, and credit policies.

Conducts regularly scheduled meetings of front office personnel.

Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.

Upholds the hotel's commitment to hospitality.

Prepare performance reports related to front office.

Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.

Monitor high balance guest and take appropriate action.

Ensure implementation of all hotel policies and house rules.

Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.

Prepare revenue and occupancy forecasting.

Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.

Monitor all V.I.P 's special guests and requests.

Maintain required pars of all front office and stationary supplies.

Review daily front office work and activity reports generated by Night Audit.

Review Front office log book and Guest feedback forms on a daily basis.

Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.

Perform other duties as requested by management.

Customer Service Agent in Luchthaven Oostende
on 16 September 2020
Voor mij een top bedrijf

Wegens Corona is contract niet verlengd.

Maar ik zou onmiddellijk terug aan de slag gaan.

Cabin Crew Member in Zaventem
on 20 April 2020

Je bent minder dan een nummertje bij TUI helaas. Leuke ervaring. Veel hypocriete collega's helaas. Vriendjespolitiek.

Customer Service Agent in Zaventem
on 22 March 2020
Leuke werksfeer

Bij TUI heerst er een heel leuke en vooral familiale/collegiale werksfeer.

Cabin Crew Member in Zaventem
on 6 January 2020
belle opportunité, experience inoubliable

mon expérience au sein de tui fly belgium fut remplie de bonnes choses et de moins bonnes. J'en garde malgré tout un souvenir agréable et ensoleillé. le fait de faire face à de nouveaux challenge tous les jours est très excitant et porter cet uniforme est vraiment valorisant.

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Questions and answers

People have asked 3 questions about working at TUI Group. See the answers, explore popular topics and discover unique insights from TUI Group employees.

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Interview insights

Insights from 31 Indeed users who have interviewed with TUI Group within the last 5 years.

Favorable experience
Interview is average
Process takes about a week

Common questions about TUI Group

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