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Full job description

To work onsite towards the delivery of an efficient service within allocated areas of responsibility which are the client objectives and the agreed supplier remit.

  • The focus will be on consultancy, selection and management of an effective supply of candidates (including self sourcing) into the market place.
  • To achieve personal targets and develop professional skills working in a challenging environment as part of the International team.
Kenexa, an IBM company (NASDAQ: KNXA) help organizations to hire the absolute very best people and to optimize the organization’s performance by increasing employee engagement, improving leadership effectiveness and serving customers better. Headquartered in Wayne, Pa., Kenexa employs more than 2000 people worldwide. Visit us on:

In order for Kenexa (an IBM company) to offer a wide range of opportunities to applicants, and to afford IBM flexibility in staffing across its corporate structure, your application and information may be shared across our enterprise, including with and among other IBM subsidiaries and affiliates worldwide. By submitting your application and information you acknowledge and agree that your information will be used and made available to our subsidiaries and affiliates, and that you may be interviewed by, or ultimately offered employment by, any of IBM's subsidiaries and affiliates.

  • Implement and deliver the service and commercial strategy, ensuring that targets are met or exceeded.
  • Develop and maintain relationships with new and existing internal clients to ensure compliance and expand areas of service delivery.
  • Identify new opportunities to sell products and services to the client to fulfil or exceed revenue objectives.
  • Work to achieve and aim to exceed agreed personal and team targets, objectives and Service Level Agreements.
  • Work to defined processes, ensuring best practice at all times.
1) Account Management

  • Develop and maintain an in-depth knowledge of the client’s business areas, their deliverables and needs.
  • Build and foster relationships with key players and decision makers.
  • Provide advice on recruitment strategies, procedures, legislation and market conditions.
  • Constantly explore and implement sourcing methodologies as appropriate.
  • Act as a reference and escalation point for customers, to further develop the relationship with the customer.
  • Act as a reference and escalation point for candidates, ensuring a positive candidate experience.
2) Recruitment

  • Consult on new requirements, recommend and action recruitment strategies to ensure the highest quality resource is engaged, in an efficient and cost effective manner.
  • Manage full lifecycle recruitment for any needs within this business area; this will be multidisciplinary.
  • Work within predefined recruitment processes, ensuring best practice at all times.
  • Monitoring recruitment process identifying and recommending areas for improvement.
  • Interview candidates and present a shortlist for each role within the specified timeframes.
  • Own the relationship with the short listed candidates invited for interview and ensure regular updates and feedback is provided in line with the SLA.
  • Manage candidates from initial application to first day on-site.
3) Supplier Management

  • Devise and action sourcing strategies to include direct sourcing and third party supply.
  • Take a partnership approach to ensure the best quality service from suppliers to guarantee delivery to the customer.
  • Monitor the service delivered by 3rd parties, identifying and resolving issues or escalating as appropriate.
4) Other

  • Maintain all databases, management reports and documentation in an accurate and timely manner.
  • Maintain knowledge of the client and candidate markets.
  • Develop knowledge of recruitment best practice, Account Management and Consultancy
  • Work with a sourcing team to ensure quality supply.
  • Proven recruitment experience within the FMCG sector would be an advantage but not essential,
  • Knowledge of full recruitment lifecycle and various attraction and selection techniques.
  • Solid understanding of the client’s business model and drivers
  • Demonstrable experience of delivering solutions in a client environment.
  • Ability to network within a customer organisation to identify all key influencers and decision makers.
  • IT Literate: MS Office (Outlook, Word, Excel, PowerPoint) and Internet Explorer.
  • There may be some travel required in this role