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Customer Service Officer (Broker orders)

Kelloggs - Europe
Belgium

Location

Belgium

Full job description

12 MONTHS CONTRACT AS FROM HIRING - The Customer Service Officer for Broker orders has a key role in managing accurately the order flow, resolving customer queries, liaising with our logistical partners and managing customer claims, with a particular focus on broker orders (clearance).

WHAT WILL I BE DOING?
The role is an important pillar of the Supply Chain Team and you will be in charge of:

Ensuring products and customers are set up correctly in SAP. Liaising with central IT-teams if setup or changes to setup are necessary

Entering customer orders in SAP

Ensuring goods are delivered on time to the customer and correctly invoiced

Following-up on customer queries, issues with product availability, incorrect pricing, claims

Execute with excellence: service and improving services via processes, systems, reporting

Helping in various day to day supply chain tasks

WHAT DO I NEED TO DEMONSTRATE?
At Kellogg Company, we place a huge emphasis on recruiting the best people to help grow our business and build on our success. To be considered for this position you must be able to demonstrate the following:

Required:
Experience with SAP

Experience in FMCG is a strong plus

Previous experience in customer service or other business area in logistics or related function

Excellent execution skills

Attention to detail

Strong communication skills

Fluent in French / Dutch / English

Preferred:
Experience with working with centralized and decentralized resources

Bachelors Degree (or Higher)

WHAT ELSE DO I NEED TO KNOW?
This role requires someone with precision, who is reliable and has good communication skills. Someone with a positive mindset, who has a strong customer focus.

If you experience any difficulty when applying please contact hrsharedservice@kellogg.com

Please note that the closing date may be subject to change. We will interview suitable candidates as they apply, so please dont hesitate to take this opportunity to submit your application as soon as possible.

If you would like to be immediately notified of new Kelloggs opportunities, please go to ‘Create or access my profile and complete the information required in the ‘Job Alerts section. You will then receive email alerts as soon as new jobs are advertised.

The Kellogg Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.