Data Analyst (M/F)

Sales Administration



Full job description


Our client is a multinational company in the FMCG sector. They are currently looking for a data analyst with experience in a call center environment.

Job Description

As Data Analyst you have following responsibilities:
  • Data Collection:
Collect all data relevant to the CRC, Outsourcers and Workforce activities and performances from all relevant data sources*.
  • Forecasting:
Produce a detailed forecast in line with the trends and seasonality of the activities, which can be consulted unto the level of interval.
  • Planning:
Calculate the needed manpower according the structure and KPI's of the CRC. Maintain and optimize the planning via Teleopti of the needed manpower in line with the structure and KPI's of the CRC.
  • Analysis:
Analyze the realized forecast versus the actual volumes and the planned manpower. Provide pro-actively advice and improvement points to the Traffic & Workforce Manager.
  • Reporting:
Develop reports and dashboards relevant to the CRC, Outsourcers and Workforce activities and performances, with a strong focus on the automation of the processes.
  • Administration:
Follow up on daily change requests, updates and maintenance of the employee administration from relevant tools*.

  • Nessoft (CRM Tool), Cognos, NICE (Quality management), Calleo (web mail, live chat), Radian 6, Avaya (CCM Solution), Teleopti (Workforce management tool)&
Job Requirements

As Data Analyst you have a...

  • Good knowledge of Microsoft Office
with specialization in excel/access advanced
  • Experience in analyzing and reporting
  • Accurate and an eye for detail
  • Reliable, respect deadlines, and able to work well independently
  • Multi-tasks
  • Flexible and courteous personality
  • Stress-resistant
  • Has a great capacity of adaptation to new tools and processes
  • Perfect knowledge of English with Dutch or/and French
Salary and Benefits

As an experienced Data Analyst you will work in an International environment and they will offer you a competitive salary and full legal advantages package! Interested mailto

Commercial Assistant, Customer Service, Customer Service Officer, Customer Service Representative, Customer Service Coordinator, Sales Assistant, Customer Care, Customer Care Assistant, Sales Support, Sales Assistant, Klantendienst Medewerker, Klantendienst Vertegenwoordiger, Inside Sales, Service Client, Service Après-vente, Customer Service Agent, Assistant Commercial, Verkoopsmedewerker

Contact Information
Are you interested in this position? Apply on-line by clicking this link , with reference to job code 35428-MB. Your application will be forwarded to Eline Dutry.
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