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Senior Customer Service Manager, LEGO Benelux




Full job description

Join a highly professional and commercial team with an atmosphere of fun and creativity and influence the way we move forward with mutual value creation and high customer satisfaction. Team manager and leadership team member In this role, you will lead and develop a fast-moving Benelux customer service center that recently won the customer service award in the toy category. Apart from motivating and developing your team, success is to secure high satisfaction and value creation for both customers and internal stakeholders and take an active part in continuously improving the way we work and collaborate from "order to cash" within Benelux and across the BU.
In order to deliver outstanding customer satisfaction and value creation, you will proactively build client relationships, in close cooperation with the key account managers and logistic consultants. You will meet with customers to discuss and adjust to their needs where possible. You will also develop strong internal relationships and be the link to e.g. the central operation team in Denmark and the Benelux sales teams. Throughout all areas, you will strive actively for continuous improvement that makes a real difference for the team, customers and internal partners.
You are part of the Nordic/Benelux Operations leadership team, and you are expected to contribute to the development and execution of the Nordic/Benelux Operations business plan. You will continue to develop and maintain high standards primarily in Benelux and you will be taking the lead on initiatives and meetings that will benefit the entire BU and not just your own geography. Being part of the Benelux management team, you will attend various local management meetings. Some European travel activity is expected.
In addition to customer service advisors, the team of 7 employees in total, cover debtor collection/credit risk, warehouse and office support. Your direct reporting line will be to the Operations Director Nordic/Benelux, located in Denmark. Human and ambitious people manager You will have a proven track record in customer service management , operations or supply chain ideally within an FMCG company or brand company. Being a skilled and decisive people manager, your empowering approach and commitment to service and process excellence will enable you to successfully lead the team of 7 people. You value diversity and motivate your team with a leadership style of openness, trust and clear direction setting. You are energizing, structured, involving and able to prioritize. You will be able to quickly understand our processes, but also to form an opinion of where we can improve and simplify. You have a strong logic and a good commercial understanding and your sound communication skills make you able to liaise and influence all levels of management and not least to convey your messages clearly. Ideally you speak Dutch and English fluently; French language expertise is a plus. Looking for a fun career challenge within the world's most trusted brand? You will get to work in an inspiring environment with a fast pace and a commercial atmosphere that suits confident, quick learners who want to succeed together. LEGO is a premium brand toy company with strong values, where fun and creativity play a part of our everyday success. You will have room to show initiative, drive performance and in addition you will get great colleagues and a unique, inspiring work environment and a competitive salary package. Application and Contact If you would like to know more about this position, please contact Elke Calewaert, HR Officer LEGO Benelux, Please send us your motivated application and your CV as soon as possible.

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This position was posted 19-03-2014 and may be online up to ten weeks following this date.

We do not have application deadlines on any of our positions. We take candidates into the recruitment process continuously and close the position down once we have found the right candidate.